Operations Supervisor - FastFrate Group (Edmonton)

Fastfrate Group is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at [email protected] and we will work with you to meet your needs.

Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.

From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless end-to-end transportation and logistics support designed to move business forward.

Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.

Why you’ll love working here:

• A workplace where you can learn, grow, and build your career

• A culture that encourages new ideas and continuous improvement

• Supportive leaders who provide guidance while giving you autonomy

• A team-focused environment

• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan

• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

The Supervisor leads a fast-paced operation, ensuring freight moves accurately and on time through the dock. You’ll guide a team, coordinate workloads, and keep processes running smoothly to deliver topt ier service. With real-time problem solving, resource planning, and hands-on leadership, this role makes a direct impact on operational efficiency and customer experience. Perfect for someone who thrives in a dynamic environment and enjoys leading people to achieve high performance.

Hours of Work:
Monday to Friday, 8:00am - 4:30pm

Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Permanent

Compensation:
Salary Range $60,000 to $75,000


Work Location & Environment:
10020 56 Ave NW, Edmonton, AB T6E 5L7, Dock environment

Key Accountabilities:

In this role, you will:

• Supervises the overall operations on the cross dock and offload/load processes, procedures and people

• Maintain and execute the daily work plan to ensure accuracy, efficiency, and timeliness of inbound/outbound load execution.

• Maintain scheduling, discipline and performance management for the employees in the unloading/loading process.

• Create and change dock workers schedules as dictated by demand and performance.

• Continually monitor workloads throughout the department and actively pursue additional resources when justified.

• Monitor personnel and/or equipment locations and utilization to coordinate service and schedules

• Create initiatives and procedures that maximize organizational ability to service clients with the most efficiency possible.

• Breakdown, verify and process worker’s activity logs.

• Maintain and update the departmental communication log.

• Generally, maintain an open and effective dialogue with all workers to ensure fairness and clarity of understanding.

• Create and maintain logs that are necessary to perform quick checks and assessments to ensure the highest quality.

• Respond to complaints with thoroughness and accuracy.

• Adhere to corporate and departmental policies and procedures

• Ensures all workers have the required training through Carriers Edge (Manager/Supervisor Training Program)

• Completion of all required training through Carriers Edge (Manager/Supervisor Training Program)

• Performs other duties as required

Qualifications

We’re looking for someone who brings:

Education & Experience:

• Management level experience of team leadership preferred

• Previous experience in warehouse/LTL environment is considered an asset

• Transportation industry knowledge and experience an asset (i.e. shipping/receiving, scheduling, freight negotiations and regulatory requirements

Skills & Attributes:

• Computer skills - Outlook, Excel, Word

• Clean Criminal Record

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Able to work well under pressure

• Flexible, able to deal with change

• Strong attention to detail

• Very organized, with excellent multi-tasking and problem-solving skills

• Excellent customer service/communication skills

• Strong work ethic and positive team attitude

How To Apply:

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.