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Cloud Engineer (Amazon Connect)Recrute Action • Toronto, ON, ca
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Cloud Engineer (Amazon Connect)

Cloud Engineer (Amazon Connect)

Recrute Action • Toronto, ON, ca
30+ days ago
Salary
CA$45.00 hourly
Job type
  • Full-time
  • Permanent
  • Temporary
  • Quick Apply
Job description
Job Description
Cloud Engineer (Amazon Connect)

We are looking for an experienced professional to design, deploy, and manage cloud contact center solutions on Amazon Connect. You will own end-to-end configuration, integration, and administration, partnering with business stakeholders to deliver seamless, high-performing customer experiences across multiple channels.

What is in it for you:

• Salaried: $45-55 per hour.
• Incorporated Business Rate: $56-64 per hour.
• 6-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Remote on Monday and Friday.
• On-site Tuesday to Thursday.

Responsibilities:

• Design, configure, and support Amazon Connect contact center solutions.
• Build and enhance IVR workflows and customer interaction flows.
• Support the business in requesting, analyzing, and implementing new contact center features.
• Architect and maintain serverless solutions using AWS services, particularly AWS Lambda.
• Contribute to omnichannel contact center architecture (voice, digital channels, integrations).
• Support and enhance Amazon Connect to Salesforce CRM integrations.
• Collaborate with internal stakeholders and business teams to translate requirements into technical solutions.
• Assist with data and integration analysis related to contact center platform evolution and migration efforts.

What you will need to succeed:

• Bachelor’s degree in Computer Science, IT, or a related field.
• 0–2 years of experience in an IT, cloud, or architecture focused role.
• Hands on experience with AWS.
• Direct experience with Amazon Connect (configuration, enhancements, IVR, or support).
• Experience or exposure to IVR systems and AI enabled contact center capabilities.
• Understanding of omnichannel contact center architectures.
• Familiarity with serverless development concepts, including AWS Lambda.

Nice to have

• Experience integrating Amazon Connect with Salesforce CRM.
• Exposure to customer engagement platforms or contact center transformations.
• Early experience working directly with business stakeholders to design technical solutions.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

# MFCJP00016464



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Cloud Engineer (Amazon Connect) • Toronto, ON, ca

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