Sales Support Coordinator I

We are seeking a dedicated and detail-oriented member to join our dynamic BSC Application Processing and Support team. In this role, the candidate will be responsible for accurately entering, updating and maintaining data in our systems to ensure data integrity and support our operational needs. This position is ideal for someone who is organized, analytical and eager to develop their skills in data management. The ideal candidate will be based in Waterloo with a minimum in-office presence of three days per week.

Location: Waterloo, ON

Contract Duration: 12 months (high potential for extension and conversion to FTE)

This role requires a minimum of three days per week in the office to facilitate collaboration and effective team management in Waterloo.

Advantages
Work-Life Balance: Standard full-time hours (7.5 hours daily)

Flexible Environment: Hybrid mode

Team Culture: Be part of a great team known for its strong sense of community.

Responsibilities
•Utilize the DPS system to efficiently process applications received via email, fax and MFT, ensuring daily service levels are consistently met and error batches are swiftly resolved.
•Ability to process minimum 200 applications per day in review completed in DPS.
•Address and resolve Mismatch and Reject queue items. Facilitating follow ups as needed.
•Process all returned safety catch notifications in office.
•Skilled in identifying unclear applications and resolving them by referencing original submissions and ensuring efficient and accurate processing.
•Retrieve CSP applications from the client portal and update excel tracker.
•Manage CSP Incomplete reporting and follow up with lenders.
•Conduct audits of applications and emails when necessary.
•Ability to pull faxes from Rightfax server.
•Assist with managing multiple team inboxes, prioritizing escalations, and ensure adherence to established level agreements.
•Issue indemnification certificates as requested by brokers.
•Answer phone calls and emails servicing our broker requests.


Qualifications
Skills Required:

•Accurately enter and update data in company databases and systems.
•Verify and validate data to ensure consistency and accuracy.
•Assist in data cleaning and preparation tasks to support various projects.
•Identify and resolve data discrepancies and report any issues to the supervisor.
•Maintain confidentiality and security of sensitive information.
•Collaborate with team members to improve data processes and workflows.
•Generate basic reports and summaries as needed.
•Provide support for ad-hoc data requests and projects.

Qualifications:
•1+ years of experience required, reporting experience preferred
•Bachelors Degree required
•Strong attention to detail and accuracy.
•Knowledge of data entry and management tools (Microsoft Excel, Word, SharePoint).
•Exceptional organizational and time-management skills.
•Ability to work independently and as part of a team.
•Excellent communication skills, both written and verbal.
•Willingness to learn and adapt to new tools and technologies.


Summary
To Apply: If you are a professional looking to join a dynamic team in Waterloo, please apply directly with your resume to be considered for this opportunity.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.