National, General Manager

About The Role

The National, General Manager will provide overall leadership and strategic transformation execution across the Canadian Carrier Commercial Service (CCS) organization – part of the North America CCS field group, a $850M+ business with 1,500+ employees. The incumbent will be responsible for delivering on financial commitments while driving significant transformation. This includes developing and executing short- and long-term strategies focused on customer lifecycle growth and operational excellence in alignment with Carrier financial, operational and transformation objectives. The position is based in Mississauga (ON) and will have a direct reporting line to the East Director and General Manager.

Responsibilities

• Develop and implement plans to create and sustain a strategic competitive position, driving transformation around customer lifecycle growth, operational excellence and financial targets.
• Direct the development and implementation of operating sales and service plans to drive the achievement of operating and financial plans and objectives for CCS.
• Define and establish long-term strategic business plans to achieve optimal, sustainable and profitable growth for CCS.
• Partner as necessary with service operations globally to share and establish operating practices to create sustainable business models for aftermarket commercial service.
• Partner with the North America Parts organization to identify and optimize growth plans for both entities. Develop a world class service delivery model and team. Maximize people performance through inclusive leadership and engagement, including talent recruitment and development, as well as safety and productivity programs.
• Build highly skilled technicians and support teams to deliver a best-in-class customer experience.
• Develop channel strategy that optimizes growth opportunities in the chosen product and services offering.
• Direct the effective execution of sales and operational programs designed to accelerate growth and market penetration, to include new service offerings and digital innovation.
• Collaborate with the Commercial Sales organizations in the support of original equipment contractual obligations and the growth of the replacement equipment market.
• Establish the organizational capability to create and optimize digitization and processes that will enhance the company's strategic competitive position.
• Promote and develop national sales and targeted marketing programs and provide field intelligence on competitor activity and growth opportunity.
• Actively participate in and support enhanced relations with national and major account customers, Carrier distributors and dealers, field labor organizations, trade and civic associations.
• Support mergers and acquisitions as may be required.
• Negotiate and/or approve contracts and agreements with suppliers, distributors, federal and provincial agencies, and other organizational entities to ensure the best interests of the organization.
• Monitor the execution of operations and/or projects to meet established targets and metrics.
• Set and monitor medium term organizational goals and objectives to ensure alignment with broader organizational strategies.
• Direct a multi-functional team to ensure area of responsibility meets business strategy, goals and objectives.
• Represents the organization as a liaison with internal and external stakeholders in order to present a positive image of the organization.

Basic Qualifications

• Bachelor’s degree.
• Fluent communication in English, both spoken and written.
• 10+ years of related service & aftermarket leadership experience in the institutional, commercial, and industrial facility segments, ideally within the HVAC industry.
• 10+ years people management experience.

Preferred Qualifications (assets)

Other qualifications you may have that would be beneficial in this role include:

• Demonstrated experience of managing and growing a business’ top and bottom lines at double digit growth rates.
• Excellent analytical, organizational, strategic leadership and communication skills.
• Demonstrated knowledge and experience of selling strategies, marketing techniques and general management.
• Creative approach to problem resolution and ability to influence individuals in implementing change.
• Ability to lead multi-functional teams to resolve unusually complex problems.
• Proven ability to influence and work effectively across all levels of the organization.
• Excellent communication skills, both written and verbal across a wide audience. This includes the ability to effectively communicate with technical and non-technical teams.

Additional information:

• This position requires traveling up to 30% to branch locations across Canada as well as occasional travel to the USA.

Pay Range

The expected base salary range for this role is between $166,000.00 CAD - $216,000.00 CAD annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. This compensation includes components such as base salary, vacation pay, public holiday pay, potential estimated overtime pay and paid statutory leaves of absence. Additional benefits may include insured benefits such as health care, vision, dental, disability, as well as possible retirement contributions.

Other Compensation

This role may also provide the opportunity to earn additional incentive compensation in the form of annual bonus, sales bonus, sales commission or local incentive. If the role provides for an opportunity to earn additional incentive compensation, it will be based on measurable performance factors which may include company performance, individual performance or other key performance indicators.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

Benefits

Employees are eligible for benefits, including:

• Medical, Dental

• Retirement Benefits

• Time off and Leave

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tuition Assistance

Benefits are available to eligible full-time employees and may vary based on provincial or local requirements and other eligibility factors, including date of hire and the terms of any applicable collective bargaining agreement.

Carrier Accommodations Process

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at . We will make every effort to meet your needs in accordance with applicable laws.

Current Vacancy Identification

This is a current vacancy for which Carrier is currently hiring.