Store General Manager

Pay: $78,000 - $90,000

Must be able to work in our Durham region stores: Oshawa, Durham, Ajax, Pickering and Whitby.

Job Title

Store Manager

What You Can Expect

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

Benefits Offerings

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life.

What You’ll Be Working On

Store Performance

• Ensure store performance meets targets in sales, profit, OSDs, production, and productivity based on annual performance expectations for the store.
• Continually monitor and set the pace of work.
• Have awareness of corporate objectives and an understanding of local market potential.
• Has the ability to analyze key metrics and information, tie findings to observations and take appropriate action.
• Inspect sales floor for shop-ability and ensure productivity of merchandise.

Leadership and Development

• Lead, direct, and supervise the work of the management team and through them to entire team.
• Oversee Production Manager and Retail Sales Manager in proactively planning staffing needs, recruiting, selecting and training team members at all levels.
• Regularly observe, assess, interact, coach and counsel the team.
• Regular interaction, training, coaching, and counseling of management team.
• Identify and develop high potential team members for all management positions through on-the-job, guided work.
• Maintain a respectful values-driven workplace.
• Use open communication tools and convert team member input into meaningful action. Address complaints and resolve issues consistent with our values, policies, and procedures.
• Provide recognition and candid feedback.
• Receive and relay business information, initiatives, expectations, priorities, etc.

Merchandise Productivity

• Manage full utilization of the OK to maximize sales and profit potential.
• Inspect execution of the Morning Maintenance program to ensure sales floor is ready for business each morning, search for and leverage key lessons from unsold merchandise.
• Audit merchandise and prices rolled to and off the floor.
• Provide oversight for the work schedules to meet and exceed both customer and donor expectations.
• Ensure the execution of merchandise standards and initiatives, as well as sales & marketing promotions.
• Ensure that the sales floor/donor areas are continuously monitored, and team member activity is directed, to ensure standards are met.
• Plan and implement seasonal backstock, merchandising and other strategic programs.
• Ensure the Savers’ recycling program is fully leveraged to reduce landfill and allow for further reuse of unsold/un-saleable items.

Donation Management

• Execute all company standards in the Community Donation Center (CDC), Donation Drive Fundraiser (DDF), and Get to Give programs.
• Oversee efforts inside and outside the store to create community awareness of the CDC, the company brand and the benefits of donating to Savers.
• Develop partnerships with local organizations that are seeking cash fundraising opportunities and partner with them on DDF events.
• Develop partnerships and community awareness with local non‑profit organizations (e.g., schools, shelters) that may benefit from free receipt of merchandise that the store would otherwise recycle.

Customer/Donor Service

• Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer and donor service expectations, working with all members of management to ensure execution.
• Receive and respond to customer/donor questions, requests, and complaints.
• Ensure a quick, accurate and positive cash register experience for customers.
• Ensure a quick and informative experience for donors.
• Actively engage with the customer/donor by seeking firsthand feedback to make improvements to all aspects of the shopping and donor experience.
• Guide the RSM in implementing the set-up of sales and marketing promotions & programs.
• Assist donors per Company standards.

Loss Prevention and Safety

• Protect company assets and information by ensuring their safe handling, security and integrity.
• Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Maintain a safe work environment through education, consistent follow up, ensuring policies and procedures are in place, and supporting the Joint Health and Safety Committee (JHSC).

Responsible for the overall management and direction of all supervisors and team members in accordance with Savers’ policies and applicable laws. This includes implementing and administering company programs, policies, and procedures. Able to make decisions and take reasonable action in the absence of the District Manager and/or corporate support to ensure successful store operation. Leverages regional resources as appropriate. Perform any other task, function or responsibility as instructed by their immediate supervisor and/or superior manager of the Company.

What You Have

• Excellent presentation skills
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficient in all Microsoft Office applications.

Minimum Required Education, Training and Experience

• High School diploma: post-Secondary degree/diploma preferred.
• 3+ years results-driven retail store management, or industrial management experience.
• Strong mathematical and analytical skills.

Physical Requirements

• Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs. Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4–10 lbs. of force.
• Frequent reaching out in various levels/directions to inspect/handle merchandise, validate work processes, train/coach/counsel the team.
• Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection.
• Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneeling needed to handle &/or inspect merchandise, validate work processes, train/coach/counsel the team.
• Frequently required to read written & electronic documents and product labels.
• Continuous need to hear and verbally communicate in order to interact with and respond to management, team members and customers. Will need to hear requests in person and via intercom and telephone.
• Will occasionally be exposed to hazardous machinery (compactor, baler, Big Joe), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations.
• Will need to adjust work schedule to the needs of the business, including working some nights, weekends, holidays.
• Able and willing to safely, cautiously, and efficiently navigate work environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, and heights, and moving forklifts.
• Frequent reaching to various levels and directions to move/stack boxes of product, move product on and off hangers, rails and carts and stock product on display racks/shelves.
• Continuously standing, frequent walking, stooping, bending and twisting and occasional kneeling needed to stack and/or stock product(s) on display racks.

FLSA: Exempt

Travel: Will periodically need to drive to meetings or other stores for business purposes.

Location: Must be able to work in our Durham region stores: Oshawa, Durham, Ajax, Pickering and Whitby.

EEO Statement

Value Village is committed to fair and accessible employment practices. Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process. Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.

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