Lead, Ramp Attendant - Toronto (YTZ)

Job Summary

WHY CHOOSE PORTER AIRLINES? As a Lead, Ramp Attendant, you will make a difference to our passengers. You will help get their planes in and out on time by marshalling the aircraft. You will make sure that their bags travel with them safely to their destination. The passengers may not always see you working on the ramp, but you will make a difference for them. You will be part of creating the best possible flying experience for our passengers. HOW WE WILL HELP YOU GROW? Our Ramp Department team members are able to progress to other positions and departments within our company as we believe in supporting and advancing talent. We offer various networking programs at Porter that team members are welcome to take advantage of. WHO WE ARE LOOKING FOR? People who are motivated, energetic and ambitious. Our fast-paced airport environment is ideal for those who like to keep moving, stay challenged, work with their hands and who enjoy working outside. BENEFITS OF WORKING AT PORTER! After 3 months of employment, you will have unlimited access to Staff Travel Perks for not only yourself but also your close family and friends! Access to great perks and benefits, like RRSP matching and medical & dental coverage are just a couple of the perks that our Ramp Department team members enjoy after 3 months of service. You'll also get to be a valued member of a team. Your team shares different roles and different skills to come together to create a positive workplace. Duties & Responsibilities Perform daily coaching and mentoring of all ramp team members to create and promote an operationally safe environment Responsible for the safe and efficient handling of all Porter, and Porter customer, aircraft from a ramp handling perspective; promoting a safe and efficient team environment Perform all duties and functions of a Ramp Attendant (as outlined in the Porter Ramp Manual) where applicable Ensure that ramp personnel are following proper Porter safety procedures as outlined in the Porter Ramp Manual by demonstrating proper work methods, conducting on-the-job training, and instructing/mentoring team members on Operational Procedures Assign duties to team members in a fair and equitable manner and assist with all duties Reporting of any safety, performance or operational concerns to a supervisor or manager Provide written feedback on any performance and/or attendance issues/concerns for team members to a Ramp Supervisor/Manager Responsible for maintaining safe on-time performance Troubleshooting of ramp issues Create and maintain a team environment on the Ramp Must be capable of lifting/pushing/pulling up to 70lbs on a regular basis Complete daily shift reports (where applicable) Complete ground service equipment checks to determine maintenance requirements/damage and report any findings in FOA World Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy. All other duties as assigned Behavioural Competencies Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. Teamwork: Working collaboratively with others to achieve organizational goals. Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers). Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards. Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications Excellent oral and written communication skills Ability to perform in a fast-paced environment while maintaining a professional and effective approach to high-stress situations Ability to multitask, proactively problem solve, and support enhancements to organizational effectiveness Ability to undertake self-directed tasks and have excellent time management skills Attention to detail; the capacity to prioritize by assessing situations to determine urgency Ability to lead by example by displaying professional and responsible conduct at all times Maintain a neat well-groomed appearance and comply with Porter uniform standards Proficient in all company computer applications as they pertain to the Ramp department Assign duties to team members in a fair and equitable manner and assist with all duties Ability to demonstrate behaviour that supports a customer service philosophy Ability to successfully complete Porter Ramp Lead training program Ability to successfully complete Porter Pushback Vehicle Proficiency program Must possess valid Transportation Security Clearance Possess a valid G2 license (or out of province equivalent) and be able to obtain an Airside Vehicle Operator “D/A” Permit within 90 days of employment Must obtain an Airside Vehicle Operator “D” Permit from local airport authority within the time specified by Department Manager Ability to work on a permanent basis in Canada Work rotating shifts including days, afternoons, evenings, weekends, and holidays Minimum one year experience with airport ramp operations Maintain a good attendance record