Talent.com
Bureau Veritas Group
Customer Service Data SpecialistBureau Veritas Group • Edmonton, Alberta, CA
No longer accepting applications
Customer Service Data Specialist

Customer Service Data Specialist

Bureau Veritas Group • Edmonton, Alberta, CA
30+ days ago
Job type
  • Permanent
Job description

-

POSITION PROFILE

Job Title: Customer Service Data Specialist

Reports to (title): Customer Service Manager

Department: Customer Service

Basic Purpose: What is the overall function of the job?

  • The Customer Service Data Specialist is the main point of contact and resource to management, employees and clients to develop, optimize and deliver data to customers in various digital formats. The ideal candidate will also troubleshoot and be responsible for LIMS data extractions, provide customized reports, create test codes and administrate the petroleum portal.

-

Key Accountability/Responsibilities: What specifically is this job expected to accomplish?

  • Work with various customers and 3rd party data handlers to ensure reported results are delivered correctly on time and in the appropriate format, including both manual and automated data pushes
  • Support the Customer Service Team to ensure business continuity
  • Work with CS Leadership Staff to determine business priorities
  • Lead/execute the troubleshooting of challenging LIMS scenarios with Customer Service and Operations
  • Cross train on support activities within Customer Service, as assigned
  • Provide support for Customer Service Team regarding data delivery, such as creating files and delivery to customers
  • Maintain, edit or update databases such as LIMS for Customer Service and Operations Staff (the LIMS Superuser)
  • Support all activities for evaluating and providing data delivery solutions for customers (includes creating PDF’s, CSVs, FTPs, XML’s, etc. or widgets based on large data pulls)
  • Act as a point of contact for outside groups, such as IT, to the Customer Service Team
  • Complete and comment on Test Plans as required by LIMS Support Group
  • Act as the main contact for Petroleum Customer Portal set up and maintenance
  • Collaborate with Lab Operations, Sales and Customer Service regarding data solutions or queries for data
  • Collaborate with IT development groups on LPR’s (LIMS Programming Requests)
  • Adheres to Bureau Veritas Code of Ethics Policy
  • Supports and complies with all Bureau Veritas policies, Quality System and Health & Safety program
  • Participates, when requested, in discussions with customers relating to data delivery needs
  • Participates, when requested, in internal and external audits
  • All other responsibilities as assigned

-

Skills and Knowledge: What skills and knowledge are used to carry out job responsibilities and solve problems?

  • Post-Secondary Education in related field or equivalent work experience
  • Strong knowledge of computers (Microsoft Suite, LIMS, Freshdesk, and invoicing platforms)
  • Strong knowledge of programs such as VBa Programming, power BI, XML files
  • Exercise judgment within generally defined practices and policies to obtain business solutions
  • Basic understanding of laboratory environment is considered an asset
  • Ability to communicate effectively and work with Customers directly on applicable requests
  • Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and Customer Service Team members
  • Good time management, multi-tasking and priority setting skills
  • Strong verbal and written communication skills
  • Organized, detail-oriented and focused
  • Ability to work independently as well as engage others when required in the escalation of concerns
  • Represents the Bureau Veritas Values and is at all times professional

-

Work Relationships

Internal: Laboratory Operations, Customer Service, Information/Technology and Sales

External: Clients, 3rd party data handlers

Working Conditions: physical work environment, physical effort, visual and listening attention, and travel

  • High level of work production in fast-paced lab environment
  • Flexible working hours including overtime
  • Changing priorities and balancing workload to meet tight deadlines
  • Some lifting and carrying (up to 40 lbs) and may involve long periods of standing
  • Hazardous materials are handled using established safety procedures and appropriate equipment
Create a job alert for this search

Customer Service Data Specialist • Edmonton, Alberta, CA

Similar jobs

Remote Customer Service & ERP Data Entry Specialist

World Web WorksEdmonton, Division No. 11, CA
Remote
Full-time

A telecommuting service provider is seeking a Customer Service Representative for a work-from-home position after initial training in Ottawa.The role involves entering customer orders and data into... Show more

 • Promoted

Manufacturing Customer Service & Quote Specialist

John CraneEdmonton, Division No. 11, CA
Full-time

A leading industrial machinery company is seeking a Customer Service Representative to assist customers with Mechanical Seals purchases and repairs.The role requires strong communication skills and... Show more

 • Promoted

Lumerate Customer Success Specialist Role

LumerateEdmonton, Division No. 11, CA
Full-time

Step into a Customer Success Specialist role at Lumerate, where you will work remotely to enhance customer interactions.Your excellent communication skills and proactive problem-solving will be ess... Show more

 • Promoted

Customer Sales Specialist — Bonuses, Growth & Advancement

Midas International, LLCEdmonton, Division No. 11, CA
Full-time

A national automotive service provider in Edmonton is seeking a Customer Sales Representative to enhance customer loyalty and optimize retail sales.Candidates must possess general automotive knowle... Show more

 • Promoted

Client Implementation Specialist (2+ yrs exp. customer-facing, billing/revenue software req.)

#twiceasnice RecruitingEdmonton, Division No. 11, CA
Full-time

Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Get AI-powered ad... Show more

 • Promoted

Remote Customer Service Role Focusing on Data Management

Only Data EntryEdmonton, Division No. 11, CA
Remote
Full-time

Take charge in a remote Customer Service position that emphasizes data entry and order management.Play a pivotal role in maintaining customer satisfaction through accurate data practices.As a vital... Show more

 • Promoted

Strategic Business Analyst, Tech & Service Delivery

PathlionEdmonton, Division No. 11, CA
Full-time

A technology services company is looking for a versatile Business Analyst to lead consulting and operational projects.This role requires expertise in data architecture, strong communication skills,... Show more

 • Promoted

Customer Success Specialist for SMBs

GPS Insight, LLCEdmonton, Division No. 11, CA
Full-time

Support SMB clients effectively as a Customer Success Specialist.Deliver scalable solutions and proactive outreach to enhance customer satisfaction and retention across various platforms.In this ro... Show more

 • Promoted

Customer Service Specialist Remote

srecruitingEdmonton, Division No. 11, CA
Remote
Full-time

About the job Customer Service Specialist Remote.Experience in our industry is not required as we have industry-leading training and support to provide you the tools to be successful and achieve yo... Show more

 • Promoted

Customer Experience Specialist

Isolocity QMSEdmonton, Division No. 11, CA
Full-time

We are a growing B2B SaaS company seeking a Customer Experience Specialist with experience in Quality Assurance processes, particularly within software-based systems.Isolocity provides quality mana... Show more

 • Promoted

Marketplace Advertising Specialist – Data-Driven Growth

Liquid Rubber CanadaEdmonton, Division No. 11, CA
Full-time

A Canadian e-commerce company is seeking a Marketplace Advertising Specialist to drive performance for Amazon campaigns.The role involves data analysis, PPC campaign optimization, and collaboration... Show more

 • Promoted

Data Integration Specialist (ID#5144)

New Value SolutionsEdmonton, Division No. 11, CA
Full-time

Get AI-powered advice on this job and more exclusive features.New Value Solutions, a national IT consulting company, is seeking an Integration Developer / Solution Engineer to design and deliver a ... Show more

 • Promoted

Remote Customer Solutions Specialist

American Income Life Insurance CompanyEdmonton, Division No. 11, CA
Remote
Full-time

A reputable insurance firm is seeking motivated individuals with strong customer service skills for a remote role.Responsibilities include communicating with clients, assisting with coverage option... Show more

 • Promoted

Remote Customer Success Specialist with Earning Potential and Growth

AO Globe LifeEdmonton, Division No. 11, CA
Remote
Full-time

Impact clients in a fully remote position as a dedicated Customer Success Specialist.Deliver exceptional support and build relationships while enjoying uncapped earning opportunities and comprehens... Show more

 • Promoted

Remote Customer Service Specialist — Growth & Impact

AYS IncEdmonton, Division No. 11, CA
Remote
Full-time

A leading provider of customer service solutions is seeking a committed Customer Service Representative based in Canada to handle customer inquiries and provide exceptional service.The ideal candid... Show more

 • Promoted

Remote Customer Service & Sales Specialist

srecruitingEdmonton, Division No. 11, CA
Remote
Full-time

A company specializing in customer service is seeking individuals for a remote Customer Service Sales position.This role focuses on client communication, appointment scheduling, and product present... Show more

 • Promoted

Customer Service and Sales Support Specialist

UniFirst CorporationEdmonton, Division No. 11, CA
Full-time

Enhance customer experiences at UniFirst as a Customer Service and Sales Support Specialist.Focus on phone inquiries, data management, and customer satisfaction.As a Customer Service and Sales Supp... Show more

 • Promoted

Proactive Customer Success Specialist in Renewable Energy Analytics

Clir RenewablesEdmonton, Division No. 11, CA
Full-time

Enhance customer experiences as a dedicated Customer Success Specialist focused on renewable energy projects.This intermediate role requires your effective coordination and support for European cus... Show more

 • Promoted

Climate Data Specialist | $60/hr Remote | Mercor

Crossing HurdlesEdmonton, Division No. 11, CA
Remote
Full-time

Climate Data Specialist | $60/hr Remote | Mercor.This range is provided by Crossing Hurdles.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.At C... Show more

 • Promoted

Customer Service / Data Entry - Work From Home

World Web WorksEdmonton, Division No. 11, CA
Remote
Full-time

Customer Service / Data Entry - Work From Home.About the job Customer Service / Data Entry - Work From Home.We are seeking to add a Customer Service Representative candidate to our team! Training w... Show more