Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email, sms, chat and internet. Strengthens customer relationships through strong product knowledge and product application, delivery coordination, and error resolution. Promotes and utilizes E-Commerce technologies.
The successful candidate should be able to commute to the Milton DC (Ontario) or the Amherst DC (Nova Scotia).
Tuesday to Saturday - 8 am to 5 pm EST
Sunday to Thursday - 8 am to 5 pm EST
What We Offer
The salary range for this position is $46,000 to $48,000 with a potential 10% bonus
Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
FULL flex benefits program
Company matching RRSP
Family culture
Advancement opportunities
Profit Sharing
128 year, family owned and operated company history
Duties and Responsibilities
Serves as liaison between the account managers and partners within the customer organization.
Participates as a core member in the new customer implementation process;
Develops and maintains ongoing customer relationships.
Supports and partners within assigned division and customer assignments; Perform effective route management.
Manages customer orders (both stock and nonstock) manually, or via EDI 3rd party ordering systems, or fax and completes timely callbacks/e-mails to discuss edits and confirm complete orders.
Maintain current knowledge of products and system status within divisions and distribution centers to assist District Sales Representatives (DSR) and customers.
Serves as information resource to Account Managers, Logistics, and Sales Support on product related questions regarding inventory levels, excessive punches and general product information.
Mentors new Customer Care Specialist and attends ongoing training sessions.
Arranges exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service
Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed.
Source product based on customer needs with Stock, Non Stock and EPO items (added).
Creates Business Analytics reporting for customers and DSRs as requested.
Responsible for Recalls Communication Management.
Performs other duties as assigned.
Experience & Competencies
Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution.
Must have excellent written, verbal, organizational and communication skills.
Must have the ability to multitask, prioritize and be able to work independently or within a team environment.
Highly motivated self starter with a focus on details and accuracy in a fast paced environment
Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices
Must have good customer service and time management skills.
Ability to problem solve and develop solutions on a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices
Ability to demonstrate understanding of Foodservice industry and operations
Ability to adapt to frequent technological and GFS proprietary application changes and program functions
Ability to perform 10-key data entry
Education & Minimum Experience Requirements
High School Diploma (or equivalent) plus 3 or more years of customer service or call centre experience
Degree in Sales, Marketing or related preferred
Customer Care Generalist • Amherst, Nova Scotia
Une grande chaîne de distribution recherche un pharmacien de relève pour soutenir la pharmacie à Amherst.Le candidat idéal doit avoir une licence de pharmacien et offrir des soins centrés sur le pa... Show more
Licensed Pharmacist – Full Time | Amherst, NS.MacQuarries Pharmasave Group is seeking an experienced and passionate Licensed Pharmacist to be a part of our team at our Amherst location.If you're a ... Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
We are a well-established provider of supplemental benefits, dedicated to delivering value, transparency, and exceptional service to working families.Our team is growing, and we are currently seeki... Show more
Under the direction of the Manager of Building Maintenance and Heating Plant Operations, the incumbent will perform the following duties:.Maintain and service high and low pressure steam distributi... Show more
Are you a passionate Occupational Therapist dedicated to enhancing the health and well-being of Canadians? At Lifemark, your work makes a real difference—expanding access to care and creating lasti... Show more
Licensed Pharmacy Technician – Full Time | Amherst, NS.MacQuarries Pharmasave Group | Trusted Community Pharmacy Since 1920.Location: Amherst, Nova Scotia.Compensation: Very competitive wages and b... Show more
Le pharmacien de relève assiste le gérant de la pharmacie dans tous les aspects de l’exploitation de la pharmacie.Gérer, soutenir et représenter les valeurs de base de l’entreprise du respect de la... Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Advanced Care Paramedic – Required.NB Union – Specialized Health Care Professionals.Rotating days and nights, weekends, and statutory holidays.Subject to change due to operational requirements.Writ... Show more
Looking for a summer job that pays well and keeps you active?.Insight Pest Solutions is hiring.Seasonal Junior Technicians in Amherst, NS.This is a great opportunity to earn solid income, gain hand... Show more
Care Team Assistant - Medical/Surgical Unit.Location: NorthernZone,Cumberland Regional Health Care Centre.Department: OPNZ Medical and Surgical Unit CRHCC.Type of Employment: CasualHourly FT long-a... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more
Care Team Assistant - Medical/Surgical Unit.Location: NorthernZone,Cumberland Regional Health Care Centre.Department: OPNZ Medical and Surgical Unit CRHCC.Type of Employment: CasualHourly PT long-a... Show more
Support cleanliness at GDI Services (Canada) LP as a part-time Cleaner, responsible for everyday cleaning tasks in various locations.Enjoy flexible daytime and evening shifts.In this role, you will... Show more
A leading rehabilitation service provider in Canada is seeking a passionate Occupational Therapist to provide comprehensive therapy services and improve the health of Canadians.The role involves cl... Show more
