ICQA Manager-Milton-3PL

We are hiring for an ICQA Manager Role for our client in Milton.

We are seeking an experienced ICQA Manager to lead Inventory Control and Quality Assurance within a high-volume fulfillment environment. This role is responsible for ensuring inventory accuracy, driving quality compliance, and eliminating systemic defects that impact operational performance.
The ICQA Manager will act as a key partner to Inbound and Outbound Operations, owning inventory integrity end-to-end and driving data-backed improvements across the building.


Job Title: ICQA Manager
Location: Milton, Ontario
Salary: 90-100k+ bonus



Advantages
Full-time, permanent role
Salary determined by experience
Attractive pay with performance-based incentives
Inclusive benefits package covering health, dental, and vision
Opportunities for career advancement and professional growth

Responsibilities
1- Inventory Accuracy & Control
- Own and manage cycle count programs (daily, weekly, ad hoc audits)
- Drive improvements in inventory accuracy and reduce discrepancies between system and physical inventory
- Monitor and control inventory adjustments, shrink, and defect rates

2- Root Cause Analysis & Defect Elimination
- Lead investigations into inventory discrepancies and quality defects
- Identify root causes across inbound, stow, and outbound processes

3- Data Analysis & Reporting
- Analyze large data sets to identify trends, gaps, and improvement opportunities
- Provide actionable insights to senior leadership to support decision-making

4- Cross-Functional Collaboration
- Work closely with Inbound, Outbound, Safety, and Learning teams
- Influence stakeholders to address upstream and downstream process gaps

5- Team Leadership & Development
- Lead and develop a team of Area Managers, Team Leads, and Associates
- Drive a culture of accountability, accuracy, and operational excellence
- Manage performance, coaching, and succession planning within the ICQA function

Key Performance Metrics:

- Inventory Record Defect Rate (IRDR)
- Cycle Count Accuracy
- Inventory Adjustments (Net & Gross)
- Bin Accuracy
- Defect Attribution (Inbound vs Outbound vs ICQA)
- Productivity vs Accuracy balance

Qualifications
University degree in a related field (supply chain/logistics, business management)
3+ years of experience in operations, supply chain, or inventory control
2+ years of people management experience
Strong analytical skills (Excel required; SQL preferred)
Excellent communication and ability to motivate teams.
Good command of data management and analysis tools
Strong analytical thinking and problem-solving skills
Expertise in workplace health and safety practices

Summary
Interested in the position of ICQA manager?
If you are interested send me your resume to daniella.lliteras.luis@randstad.ca


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.