Talent.com
KPMG
Consultant, Customer & Operations, Financial ServicesKPMG • Montreal, Quebec, Canada
Consultant, Customer & Operations, Financial Services

Consultant, Customer & Operations, Financial Services

KPMG • Montreal, Quebec, Canada
30+ days ago
Job type
  • Full-time
Job description
Overview
At KPMG in Canada, our people bring their unique perspectives to Canada's most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

KPMG, we believe customer-centric organizations win. Our Customer & Operations Financial Services team helps leading financial institutions imagine, design, and deliver better customer and operational outcomes through end-to-end transformation.

We work at the intersection of customer experience, operating models, process excellence, and digital enablement, supporting clients as they navigate complex change and deliver measurable, sustainable results.

As a Consultant, you will be a key contributor on high-impact engagements, working alongside experienced leaders, global subject matter experts, and motivated teams to help our clients translate strategy into practical action.

KPMG's Customer & Operations practice continues to grow as Financial Services organizations prioritize customer experience, operational efficiency, and digital transformation at the top of their agendas.

This role is ideal for consultants who want to:
  • Work on complex, end-to-end transformation programs
  • Build credibility with senior client stakeholders
  • Develop deep expertise in Financial Services
  • Grow toward a Manager role in a supportive, human-centric environment

You will be exposed to a wide range of engagements, including customer experience transformation, target operating model design, process optimization, and large-scale business and digital change initiatives.

What you will do
As a Consultant, you will contribute to and lead defined components of client engagements, including:
  • Delivering workstreams across customer experience, operational transformation, and target operating model design within Financial Services
  • Translating business and customer needs into process designs, operating models, and actionable implementation roadmaps
  • Conducting current-state assessments, process and value stream analysis, and identifying opportunities for efficiency, risk reduction, and improved customer outcomes
  • Supporting large-scale business and digital transformation programs, including the integration of business, process, and technology changes
  • Applying structured problem solving, data analysis, and financial / operational insight to solve complex client issues
  • Owning defined workstreams, including planning, execution, and delivery of high-quality, client-ready outputs
  • Preparing presentations, reports, and executive-level insights for client stakeholders
  • Working collaboratively with clients, engagement leaders, and global subject matter experts to deliver innovative solutions
  • Coaching and mentoring junior team members and contributing to a strong, inclusive team culture
  • Supporting business development activities, including proposals, thought leadership, and client pursuits
What you bring to the role
  • 1-2 years of experience in management consulting, advisory, or relevant Financial Services industry roles
  • Experience working with Financial Services institutions (banking, insurance, wealth, or capital markets)
  • Exposure to customer experience, operational transformation, or digital enablement initiatives
  • Experience contributing to projects spanning strategy, operations, and technology-enabled change
  • Strong structured thinking and problem-solving capabilities
  • Ability to analyze data, synthesize insights, and communicate clearly with senior stakeholders
  • Experience translating business requirements into process, operating model, or service design solutions
  • Solid project management and stakeholder management skills
  • Ability to work independently with guidance, while thriving in collaborative team environment
  • English fluency is required to interact with our anglophone clients and team leaders across Canada.

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.

AI Usage
Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework.

We believe technology should empower human judgment, not replace it. It's one of the many ways we're delivering on our vision of being a technology-first, people-driven firm.
Create a job alert for this search

Consultant, Customer & Operations, Financial Services • Montreal, Quebec, Canada

Similar jobs

Solutions Consultant 2 Ottawa, Canada - $204,800 - $281,600 A Year

Palo Alto NetworksLe Plateau, Canada
Full-time

The Solutions Consultant will provide technical leadership and guidance in a customer's security transformation, defining solutions, and ensuring value realization. Show more

 • Promoted

Remote Oracle Financials Consultant - FAR Compliance

LeverageTek Staffing SolutionsMontreal (administrative region), QC, CA
Remote
Full-time

A staffing solutions company is seeking a Senior Oracle Functional Consultant for a 6-month remote contract.The role focuses on aligning Oracle implementation with US Government FAR compliance and ... Show more

 • Promoted

Consultant.e, BC Support client /BC Managed Services Consultant

LIDD Supply Chain ConsultantsMontreal
Full-time

LIDD est une société de conseil en gestion de la chaîne d'approvisionnement de premier plan.Nous concevons des entrepôts complexes et des systèmes logistiques pour aider les entreprises à transport... Show more

 • Promoted

E-commerce Customer Service and Platform Operations Consultant

International Civil Aviation OrganizationMontreal
Full-time

The International Civil Aviation Organization (ICAO) sets international Standards and Recommended Practices (SARPs) for aviation safety, air navigation, security and environmental protection.To tha... Show more

 • Promoted

Oracle Financials Functional Consultant (Cloud/EBS)

OSI DigitalLasalle
Full-time

Oracle Financials Functional Consultant (Cloud/EBS).Understand customers business needs and requirements.Analyze business requirements of assigned customers and/or project(s).Experience in pre-sale... Show more

 • Promoted

Jobber Fintech Operations Leader Position

JobberMontreal (administrative region), QC, CA
Full-time

Join Jobber as a Fintech Operations Leader to empower small businesses through innovative financial services.Lead bookkeeping and capital operations to enhance service delivery.This role is vital i... Show more

 • Promoted

Solutions Consultant

NakisaMontreal
Full-time

Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE).Our cloud platform powers mission-critical operations for 1,1... Show more

 • Promoted

Professional Services Consultant

MariaDBMontreal (administrative region), QC, CA
Full-time

Professional Services Consultant.Professional Services Consultant.Direct message the job poster from MariaDB.MariaDB is making a big impact on the world.Whether you’re checking your bank account, b... Show more

 • Promoted

Senior Consultant for Financial Optimization

Ernst & Young Advisory Services Sdn BhdMontreal
Full-time

Become a Senior Consultant focused on Financial Optimization, leveraging your skills in cost accounting and inventory management.Drive improvements for clients in a supportive team environment.In t... Show more

 • Promoted

MS Dynamics 365 Finance Functional Consultant

TalentVault Network Inc.Montréal, Montreal (administrative region), Canada
Full-time

MS Dynamics 365 Finance Functional Consultant.We are seeking a talented and experienced Functional MS Dynamics 365 Finance Consultant to work with our client.Strong Finance knowledge, along with so... Show more

 • Promoted

Consultant en Services Financiers - TD Canada Trust

TDMontreal (administrative region), QC, CA
Full-time

Intégrez TD Canada Trust comme Consultant en Services Financiers à Montréal.Votre mission sera de conseiller des clients sur leurs choix d'investissement et de crédit.En tant que consultant, vous t... Show more

 • Promoted

consultant, management

Decimal TechnologiesLongueuil, Montérégie, Canada
Full-time

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Accounting and business/management.Work must be completed both in person and remotely.Analyze and p... Show more

 • Promoted

Remote Cloud Strategy Leader for Financial Services

Caylent, IncMontreal (administrative region), QC, CA
Remote
Full-time

A leading cloud services firm seeks a Principal Strategist to enhance its Financial Services Practice.The ideal candidate will drive customer program success by developing actionable roadmaps and g... Show more

 • Promoted

Senior Cloud Business Consultant (FinOps)

Rackspace TechnologyMontreal (administrative region), QC, CA
Full-time

Senior Cloud Business Consultant (FinOps).As a Senior Cloud Business Consultant (FinOps), you will work directly with a book of enterprise customers to help them align their cloud technology adopti... Show more

 • Promoted

Consultant D365 Bc — Transformation & Finance (Hybrid) - C$96,000 - C$121,000 Par An

Nexus InnovationsCôte-Saint-Luc, Canada
Full-time

Un consultant est recherché pour accompagner les clients dans leur transformation digitale avec Business Central.Poste hybride avec salaire attractif. Show more

 • Promoted

Senior D365 Business Central Finance Consultant - Remote

ConspicuousMontreal (administrative region), QC, CA
Remote
Full-time

A growing consulting firm is seeking a Senior D365 Business Central Consultant (Finance) to lead client engagements from discovery through optimization.The role is remote and offers a competitive s... Show more

 • Promoted

FreshService Consultant

PeopleToGo Inc.Montreal (administrative region), QC, CA
Full-time +1

Job Type: Contract – Short-term consulting engagement (flexible hours: 10–120 hours depending on scope & rate).Start Date: As soon as possible.End Date: Completion before the end of 2025.Our client... Show more

 • Promoted

Analyst - Financial Services

Lester B. Pearson School BoardDorval, QC, CA
Full-time

A Bachelor of Commerce degree in an appropriate specialty, notably Accounting.CPA designation, and two (2) to four (4) years of experience in the field of accounting or finance.Proficiency in Engli... Show more

 • Promoted

Scotiabank Virtual Financial Consultant

ScotiabankMontreal
Full-time

Shape financial futures as a Virtual Financial Consultant with Scotiabank in Montreal.This role is focused on providing personalized financial advice through virtual consultations with clients.As a... Show more

 • Promoted

Oracle Financial Functional Consultant

MillenilinkMontreal (administrative region), QC, CA
Temporary

Oracle Financials Lead – 6‑Month Contract (Extension Possible).Millenilink is hiring an Oracle Financials Lead for a client in Canada.The role is primarily remote and can be located anywhere in Can... Show more