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Appointment Coordinator
Appointment CoordinatorWestminster Toyota • New Westminster, British Columbia, Canada
Appointment Coordinator

Appointment Coordinator

Westminster Toyota • New Westminster, British Columbia, Canada
2 days ago
Job type
  • Full-time
Job description
Job Description

Key Responsibilities:

  • Handle all inbound leads (phone, email, website, walk-ins) in a timely and professional manner
  • Conduct outbound calls and follow-ups on unsold leads, previous customers, and service customers
  • Schedule and confirm appointments for the sales team
  • Maintain accurate and up-to-date records in CRM systems
  • Build rapport with customers to understand needs and match them with appropriate vehicles
  • Follow dealership processes for lead management and response times
  • Work closely with the sales team to ensure a smooth customer handoff
  • Assist in marketing campaigns, promotions, and database mining
  • Track daily/weekly/monthly performance metrics (appointments set, shown, sold)
  • Ensure high level of customer satisfaction and positive experience

Qualifications

  • Previous customer service, call center, or sales experience preferred (automotive is an asset but not required)
  • Strong communication skills (phone, email, text)
  • Comfortable handling high call volumes and multitasking
  • Basic computer skills and experience with CRM systems
  • Positive attitude, self-motivated, and goal-oriented
  • Ability to work in a fast-paced environment

    Key Skills:

  • Customer relationship building
  • Objection handling
  • Time management and organization
  • Attention to detail
  • Team collaboration



Additional Information

Working Conditions:

  • Full-time position, including evenings and weekends
  • Fast-paced dealership environment
  • Performance-based incentives/bonuses may apply

Compensation:

  • Base salary plus commission structure
  • Performance-based bonuses tied to appointments set, shown, and vehicles sold
  • Earning potential increases with performance

Westminster Toyota will provide the training required to help you succeed with your automotive career. This job is for you if you love the idea of writing your own paycheque, with our performance based pay plan you have the opportunity to control your income and enhance your career, starting today! We offer a comprehensive benefits package that includes extended health and dental coverage.

If this sounds like the right opportunity for you, submit your application today!

We thank all applicants for their interest, however only qualified candidates will be contacted directly.

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Appointment Coordinator • New Westminster, British Columbia, Canada

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