Position Description:
CGI’s Payroll Services Center (PSC) offers all‑in‑one cloud‑based solutions that simplify payroll and human capital management. We take pride in the strong relationships we build with our clients, reflected in our exceptionally high satisfaction rates.
Every day, our members help hundreds of clients process payroll for employees across various industries. In this role, you will contribute to the success of local businesses as part of a dynamic team of more than professionals serving over 70, clients.
We are looking for a reliable and motivated individual. Are you ready to make a meaningful impact?
What we offer:
- Work–life balance with a daytime, weekday schedule
- A work environment recognized as one of the best in Canada (Great Place to Work certified)
- Employee Assistance Program, health and wellness programs, comprehensive insurance coverage, and financial support for job‑related studies
- Career development supported by a professional development plan
- Access to the share purchase plan and profit‑sharing program from day one
- Flexible benefits tailored to your needs: flexible insurance plan, telemedicine, and more
Your future duties and responsibilities:
- Provide support to clients using our time and scheduling management application
- Collaborate with other client support teams involved in payroll services
- Inform relevant stakeholders when client issues arise
- Recommend optimal solutions tailored to each client’s business context
- Perform required configuration within the application
- Coordinate and conduct quality assurance for delivered modifications
- Train clients on our various solutions
- Assist clients in adopting and using new functionalities
- Document client‑specific requirements and key events
Required qualifications to be successful in this role:
- College diploma in administration, accounting, or a related field, or any equivalent combination of education and relevant experience
- Minimum of three years of experience in time management
- Knowledge of time and scheduling management solutions (timesheets, time capture)
- Experience in an IT or office technology environment
- Proficiency with modern communication tools
- Knowledge of the payroll preparation cycle (an asset)
- Relevant experience in enterprise implementation projects (an asset)
- In‑depth knowledge of various payroll applications (an asset)
- Strong analytical, synthesis, and planning skills
- Strong organizational skills and ability to manage priorities
- Excellent communication abilities
- Strong customer service orientation
- Ability to manage multiple files simultaneously
- Proficiency with office productivity tools
- Excellent command of French and English, both spoken and written (essential)
- Openness to emerging technologies, including artificial intelligence, and willingness to act as a change ambassador to support adoption within teams
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
Skills:
Senior Support Advisor – Time Management • Montréal, Canada
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