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Rooms Division Manager- Delta Guelph Conference Center,Guelph,ON
Rooms Division Manager- Delta Guelph Conference Center,Guelph,ONHotel Equities • Guelph, Ontario, Canada, N1G 5L3
Rooms Division Manager- Delta Guelph Conference Center,Guelph,ON

Rooms Division Manager- Delta Guelph Conference Center,Guelph,ON

Hotel Equities • Guelph, Ontario, Canada, N1G 5L3
7 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Rooms Division Manager for the Delta Hotels Guelph Conference Center, Guelph, ON.

Job Purpose:

This position is responsible for overseeing all day-to-day Rooms Division operations to deliver an excellent service experience while evaluating guest satisfaction and setting department targets and objectives.

Essential Job Duties And Responsibilities:

The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:

  • Supervises Rooms Division operations including Front Office, Housekeeping, Concierge, and Hospitality departments.
  • Ensures the efficient and effective operation of the Housekeeping and Front Office departments.
  • Ensures guest satisfaction levels and monitors guest service scores, comments, and social interactions to provide continuous improvement.
  • Sets expectations, targets, and objectives.
  • Generates projected revenue levels while operating department(s) within budgets.
  • Participates in the development of short-term and long-term financial and operational plans for the hotel.
  • Establishes and maintains an appropriate level of community involvement.
  • Ensures security and safety of the hotel’s assets.
  • Remains current on business trends and local activities.
  • Maintains good communication and working relationships in all hotel areas and with external customers and suppliers.
  • Recruits, manages, trains, and develops the Rooms Division team.
  • Contributes to succession planning within the hotel and company.
  • Ensures proper handling of guest complaints.
  • Assists in the development of new programs to increase guest satisfaction and operational excellence.
  • Maintains compliance with all local, state, and federal laws and regulations.
  • Ensures hotel policies and procedures are adhered to.
  • Assists the General Manager with execution of marketing, sales, and operational activities to meet or exceed the hotel’s business plan.
  • Performs all other duties as assigned by management.
  • Provides financial information to hotel managers to ensure understanding and compliance.
  • Supports other departments to ensure compliance with hotel policies and procedures.
  • Ability to utilize and train staff on Front Desk and reservation systems.
  • Ability to read, interpret, and accurately forecast business service levels.
  • Promotes an open-door policy among all team members.
  • Perform in the capacity of any position supervised.
  • Participates in the Manager on Duty program.

Other Duties:

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required. Duties may change at any time with or without notice.

Required Skills/ Abilities:

  • Ability to read and interpret business records and statistical reports.
  • Strong mathematical skills to interpret financial data and prepare budgets.
  • Ability to analyze and interpret policies and procedures.
  • Understanding of government regulations affecting business operations.
  • Ability to make decisions based on reports, data, and experience.
  • Strong interpersonal skills to deal with customers, team members, and officials with tact and professionalism.
  • Ability to plan, organize, and manage the work of others.
  • Ability to multitask and handle frequent interruptions.
  • Strong verbal and written communication skills.
  • Ability to take full responsibility for managing hotel operations.
  • Conflict resolution and problem-solving skills.
  • Ability to train, lead, and motivate staff to ensure guest satisfaction.
  • Basic to intermediate math skills for calculations and budgeting.
  • Strong listening and communication skills in English.
  • Coordination skills for managing time, place, and sequence of operations.
  • Ability to analyze information and make sound decisions.
  • Ability to use computer systems for reservations, room allocation, and assisting Front Desk operations.

Supervisory Responsibilities: None

Education/ Experience:

  • High School Diploma or equivalent.
  • Bachelor’s degree or 3+ years of hotel management experience.
  • College-level reasoning, math, and language skills.
  • Proof of authorization/eligibility to work in the United States.

Physical Requirements:

  • Occasional standing, walking, sitting, and use of hands for handling objects or controls.
  • Occasional lifting or moving of office supplies up to 20 pounds.
  • Ability to climb stairs, reach, talk, and hear.
  • Minimal exposure to hazards, though potential exposure may occur.
  • Must maintain a neat, clean, and well-groomed appearance.

  • Other:
  • The salary range for this position is $63,000 to $70,000 annually.
  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

  • Amazing Benefits At A Glance:

    • Team Driven and Values Based Culture
    • Medical/Dental/Vision
    • Vacation & Holiday Pay
    • Same-day pay available
    • Employee Assistance Program
    • Career Growth Opportunities/ Manager Training Program
    • Reduced Room Rates throughout the portfolio
    • Third Party Perks (Movie Tickets, Attractions, Other)
    • Employee discount
    • Flexible schedule



Compensation details: 63000-70000 Yearly Salary





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Rooms Division Manager- Delta Guelph Conference Center,Guelph,ON • Guelph, Ontario, Canada, N1G 5L3

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