Rooms Division Manager- Delta Guelph Conference Center,Guelph,ON

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Rooms Division Manager for the Delta Hotels Guelph Conference Center, Guelph, ON.

Job Purpose:

This position is responsible for overseeing all day-to-day Rooms Division operations to deliver an excellent service experience while evaluating guest satisfaction and setting department targets and objectives.

Essential Job Duties And Responsibilities:

The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:

• Supervises Rooms Division operations including Front Office, Housekeeping, Concierge, and Hospitality departments.
• Ensures the efficient and effective operation of the Housekeeping and Front Office departments.
• Ensures guest satisfaction levels and monitors guest service scores, comments, and social interactions to provide continuous improvement.
• Sets expectations, targets, and objectives.
• Generates projected revenue levels while operating department(s) within budgets.
• Participates in the development of short-term and long-term financial and operational plans for the hotel.
• Establishes and maintains an appropriate level of community involvement.
• Ensures security and safety of the hotel’s assets.
• Remains current on business trends and local activities.
• Maintains good communication and working relationships in all hotel areas and with external customers and suppliers.
• Recruits, manages, trains, and develops the Rooms Division team.
• Contributes to succession planning within the hotel and company.
• Ensures proper handling of guest complaints.
• Assists in the development of new programs to increase guest satisfaction and operational excellence.
• Maintains compliance with all local, state, and federal laws and regulations.
• Ensures hotel policies and procedures are adhered to.
• Assists the General Manager with execution of marketing, sales, and operational activities to meet or exceed the hotel’s business plan.
• Performs all other duties as assigned by management.
• Provides financial information to hotel managers to ensure understanding and compliance.
• Supports other departments to ensure compliance with hotel policies and procedures.
• Ability to utilize and train staff on Front Desk and reservation systems.
• Ability to read, interpret, and accurately forecast business service levels.
• Promotes an open-door policy among all team members.
• Perform in the capacity of any position supervised.
• Participates in the Manager on Duty program.

Other Duties:

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required. Duties may change at any time with or without notice.

Required Skills/ Abilities:

• Ability to read and interpret business records and statistical reports.
• Strong mathematical skills to interpret financial data and prepare budgets.
• Ability to analyze and interpret policies and procedures.
• Understanding of government regulations affecting business operations.
• Ability to make decisions based on reports, data, and experience.
• Strong interpersonal skills to deal with customers, team members, and officials with tact and professionalism.
• Ability to plan, organize, and manage the work of others.
• Ability to multitask and handle frequent interruptions.
• Strong verbal and written communication skills.
• Ability to take full responsibility for managing hotel operations.
• Conflict resolution and problem-solving skills.
• Ability to train, lead, and motivate staff to ensure guest satisfaction.
• Basic to intermediate math skills for calculations and budgeting.
• Strong listening and communication skills in English.
• Coordination skills for managing time, place, and sequence of operations.
• Ability to analyze information and make sound decisions.
• Ability to use computer systems for reservations, room allocation, and assisting Front Desk operations.

Supervisory Responsibilities: None

Education/ Experience:

• High School Diploma or equivalent.
• Bachelor’s degree or 3+ years of hotel management experience.
• College-level reasoning, math, and language skills.
• Proof of authorization/eligibility to work in the United States.

Physical Requirements:

• Occasional standing, walking, sitting, and use of hands for handling objects or controls.
• Occasional lifting or moving of office supplies up to 20 pounds.
• Ability to climb stairs, reach, talk, and hear.
• Minimal exposure to hazards, though potential exposure may occur.
• Must maintain a neat, clean, and well-groomed appearance.
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  Other:
• The salary range for this position is $63,000 to $70,000 annually.
• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

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  Amazing Benefits At A Glance:

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • Employee discount
  • Flexible schedule