Captain Server - Outlet

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Fairmont Jasper Park Lodge is in the midst of a multi-phase resort transformation, including all new venues, refreshed spaces, and evolving service models. Restaurant, Bar & Guest Services teams will be working in newly renovated spaces, with updated layouts, technology, and guest flow.

This role is best suited for individuals who are comfortable with change, open to learning new service standards, and energized by being part of a luxury environment that is actively evolving.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Captain Server.

As a Captain Server with Fairmont Jasper Park Lodge, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your engaging and anticipatory service will inspire the team and ensure the success of our outlet functions.

What you will be doing:

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Assist guests regarding menu items in an informative and helpful way
• Take an active role with the training and development of new and existing staff
• Project a pleasant and professional image to guests at all times
• Build and maintain a high level of customer service and staff morale through outlet promotions and staff incentive programs
• Assist management team to develop action plans to improve outlet performance
• Ensure that the outlet is operating within the confines of the ALCB regulations
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Responsible for preparing and serving cocktails and other beverages on a daily basis
• Deliver and present food items to guest tables
• Bus and re-set tables
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel vehicles
• Follow all safety and sanitation policies when handling food and beverage
• Help lead the F&B Outlet team in all aspects of the department and ensure service standards are followed
• Report and handle guest concerns and react quickly and professionally in absence of manager
• Attend regularly scheduled departmental and divisional meetings
• Maximize revenues by communicating regularly with the Food & Beverage teams to implement agreed upon strategies, practices and promotions
• Support employees while ensuring service standards are maintained
• Walk through all FOH spaces at EOD to ensure proper tear down and cleaning procedures
• Ensure appropriate staffing levels, and make informed decisions to cut staff, with the approval of manger on duty
• Assign sections based on staffing levels / business needs
• Perform and check opening / closing duties checklist and follow up with colleagues accordingly
• Delegate and assign side duties and verify completion prior to sending staff home
• Approve discounts and promos as per in house policies
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Other duties as assigned

Qualifications

Your experience and skills include:

• Minimum 1 years serving experience required (must include at least 6 months a la carte service)
• Previous leadership experience required
• Valid Alberta driver’s license required
• Excellent knowledge of wine, cocktails and beer required
• Pro Serve certification required
• Banquets experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

What is in it for you:

• Starting rate of Pay: $19.10 / hour
• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

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