Group Life & Disability Claims Administration Representative - 12-month contract

Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

The Group Life & Disability Claims (GL&DC) Administration Representative is responsible for providing administrative support to the GL&DC department. The core parts of your role will be to:

• Process and distributes daily incoming correspondence out to the department through the Fineos program while adhering to service level agreements. This includes reviewing, sorting, scanning and ingesting documents into the applicable claim subfolder
• Scan or upload all documents by using our physical scanning machine or the online scanner as appropriate. Ensure efficient operation of the physical scanner which includes regular cleaning and maintenance. Notify the IT Services desk when the scanner is down.
• Monitor and handle daily the team’s shared email inbox. This includes responding to inquiries from members, service providers, union representatives, school board representatives and internal stakeholders. Documenting the Fineos file with all incoming emails and setting appropriate tasks.
• Set up new Notice of Prolonged Absence (NPA) documents as well as Long Term Disability (LTD) claims on Fineos after verifying coverage and investigating if previous claims existed.
• Initiate payment of all Vendor invoices and Early Intervention invoices payable to members. Verifie the accuracy and eligibility of vendor and member LTD/EI/Rehab payments by reviewing the invoice tracker. Ask for approval on invoices that are above the administration authority levels.
• Accuracy while inputting members personal banking information while setting up direct deposit banking information.
• Manage workload volume on the claim management system, monitoring task turnaround times and due dates across the admin team.
• Respond to inquiries from internal staff by handling or by directing to the appropriate team.
• Coordinate retrieval, verification and shredding of documents which includes boxing and categorizing all incoming mail for easy reference. Purging these documents regularly which includes moving heavy boxes and identifying items to be shred.
• Responsible for training peers when onboarding new staff. This includes job shadow training and being available to answer questions.
• Maintain relations with current and previous insurance carriers by providing copies of claim files that are entering litigation or arbitration.
• Book accommodations for members’ independent medical exams, as requested.
• Maintain and update the territory assignment report as changes are required.
• Keep information confidential to protect operations.
• Perform other duties within competence, as assigned.

Qualifications

Let’s Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• Minimum of one years’ post-secondary training in executive office administration, medical office administration or a related field.
• A minimum of 1 year experience in office administration or a related field.
• A strong attention to detail and respect to member privacy.
• Ability to work independently and part of collaborative team environment.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Strong analytical skills and the ability to investigate issues in order to determine where mail should belong.
• Superior time-management, project-management and organizational skills to manage competing priorities.
• Advanced knowledge of Microsoft Office Suite applications, adobe acrobat and related imaging software
• The ability to communicate in French is considered an asset.

We also consider your potential.If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Salary Range:

This position offers a competitive salary within a range of $41,616 to $57,250, along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Recruitment Process:

Please note that we do not currently use artificial intelligence (AI) in our recruitment process and this position is being posted to fill an existing vacancy.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals.