Welcome Center Clerk (Canada)-SCO314

Shift

Position Summary

The Welcome Center Clerk is responsible for managing the check-in and check-out of trailers and containers, processing shipping and receiving documentation, and maintaining access control for the yard. This role ensures accurate recordkeeping, supports yard operations, and upholds safety, security, and customer service standards.

Primary Responsibilities

• Inspect inbound and outbound trailers and containers for compliance and documentation.
• Record and monitor all individuals entering and exiting the yard.
• Maintain document control for Bills of Lading (BOLs) and trailer/container inspection sheets.
• Interact with drivers in a courteous, respectful, and professional manner.
• Check trailers and containers in and out using the Warehouse Management System (WMS).
• Coordinate with clerical and workflow staff to ensure smooth operations.
• Answer phone calls from internal and external customers promptly and professionally.
• Maintain access control systems and driver logs.
• Conduct yard audits to reconcile physical yard status with WMS data.
• Prioritize and manage a high volume of emails, especially at shift start and throughout the day.
• Enforce site safety policies, including PPE use, pedestrian traffic rules, and speed limits.
• Report safety and security concerns promptly to the appropriate personnel.

Education and Experience

• High school diploma or equivalent required.
• 1--2 years of relevant experience in logistics, shipping/receiving, or yard operations.

Skills and Competencies

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Customer service oriented and professional demeanor.
• Team player with the ability to collaborate across departments.
• Familiarity with Warehouse Management Systems (WMS) preferred.

Requirements, Perks, and Benefits (CA -- Salaried & CA -- Hourly)

If the incumbent resides in the province of Quebec, Functional French (written and spoken) is required.

Physical/Cognitive Requirements (with or without accommodation)

• Ability to follow policies and procedures.
• Ability to read, write and interpret information.
• Ability to add, subtract, multiply and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift and carry items up to 50 pounds.

At FedEx, our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer--one that represents the diversity of our customers and the communities we serve. We foster respectful, safe, and inclusive workplaces where everyone is valued for their unique contributions.

Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

Job Disclaimer (Canada)

This job description is general in nature and is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

The incumbent is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC Windows environment, successfully complete all recurrence training, maintain annual accreditations where applicable, and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, functional French (written and spoken) is required.

In the recruitment and selection process to fill this vacancy, Artificial Intelligence may be used.

Driving Requirements (If Applicable)

Candidates for positions that require driving as a core competency must have a valid driver's license (e.g., Class 5, G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application.

Candidates will be assessed through careful consideration of:

1. Their current driver's abstract
2. Their performance during application interviews
3. Their performance on any driver competency assessments administered

Pay Range

Pay Transparency