Night Audit

Job Description

As Night Audit, you are accountable for balancing and closing the day’s business accurately and timely, preparing the hotel for the next day’s operation, and ensuring all our guests and employees' safety. You have the authority to exceed guest expectations and create a lasting positive impression on each guest. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.

Pomeroy Perks

• Competitive wages and Health and Wellness benefit plan
• Performance- based wage increases
• Paid on-the-job training with additional learning opportunities
• Growth and development opportunities, both personal and professional
• Personal days: 5 per year after 90 days of continuous full-time employment
• Pomeroy Stay Travel Program
• Food and Beverage Discounts at Pomeroy owned restaurants based on location
• Recognition Program
• Incentives - subject to change based on Company needs
• Engaging Work Environment
• Work Life Balance
• Community & Event Access

Key Focuses

• Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
• Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
• Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
• Efficiently books guest reservations requested by phone, in person, or online.
• Processes payment types such as room charges, cash, checks, debit, or credit and balances and process all credit card batches.
• Completes daily auditing, balancing, and closing procedures accurately and efficiently.

Experience/Passions/Education

• Completion of secondary school required; post-secondary education in hotel/hospitality management, front desk operations, or business management is an asset
• 1–2 years of experience in a night audit or hotel guest service role preferred in the hotel industry preferred
• Experience with Opera PMS and knowledge of Lightspeed PMS considered an asset
• Technically proficient with hotel systems, guest accounts, and standard office software
• Strong communication and interpersonal skills.

Hourly Pay Range

Starting at $21.20 to $24.00 per hour

Working Conditions

This position works the overnight night shift and includes any day of the week or weekend availability. This position will require long periods of standing and may require lifting up to 30 lbs. and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy LodgingPomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.