Talent.com
YYOGA
Guest Experience – KitsilanoYYOGA • Vancouver, BC
Guest Experience – Kitsilano

Guest Experience – Kitsilano

YYOGA • Vancouver, BC
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Guest Experience – Kitsilano

An integral part of our Operations team, the Guest Experience team member is focused on connecting with our guests and building a strong, lighthearted community spirit.

Schedule Options:
Full time: 32 – 40 hours / week
Part time: 0 – 32 hours / week

Reports to: Studio Manager

This role requires a high level of organization and a consistent focus on delivering exceptional customer service by addressing individual guest needs and proactively resolving potential issues. You will be responsible for the smooth coordination of daily studio operations, ensuring every guest experience exceeds expectations.

Details:

Guest

  • Experience and understand YYOGA’s services, programs, and products
  • Excellent communication skills
  • Actively engage with guests in person and over the phone to build guest loyalty and retain membership
  • Sell the appropriate pass or membership based on a guest’s unique needs
  • Clearly and actively convey relevant policies to guests
  • Utilize YYOGA policy & procedure to handle and resolve service issues
  • Stay up to date with all current and upcoming promotions, events, offerings, and policy adjustments


Facilities

  • Ensure facilities are well cared for and inviting
  • Follow all health & safety systems
  • Clean, stock, and maintain facilities to create a high-quality guest experience
  • Communicate repairs and maintenance issues to Studio Leadership


Administration

  • Accurately complete and maintain guest accounts
  • Efficiently handle and balance sales transactions
  • Communicate discrepancies or concerns to Studio Leadership


Team

  • Take responsibility and initiative for completing all duties
  • Communicate in an objective, respectful, and timely manner
  • Share recognition and supportive, constructive feedback
  • Actively collaborate towards individual and team goals
  • Engage in team and one-on-one meetings
  • Proactively communicate with Studio Leadership when you require additional support


Retail

  • Be educated and stay up to date on product details
  • Assist guests by recommending products that meet their unique needs
  • Prepare merchandise according to YYOGA’s merchandising standards
  • Monitor and replenish product levels on an ongoing basis
  • Utilize YYOGA systems & procedures to address loss prevention


Additional duties as assigned

Qualifications


Required

  • Enthusiastic, personable, and professional disposition
  • A desire to advocate for the YYOGA brand and sell passes and memberships
  • Passionate about promoting yoga and wellness
  • Previous customer service, retail, or hospitality experience
  • Ability to work in a fast-paced work environment, both independently and as part of a team
  • Ability to communicate effectively in person and over the phone
  • Ability to effectively resolve challenging guest situations
  • Adaptable with a desire to develop new skills
  • Organized, detail-oriented, and able to multitask
  • Computer skills
  • Ability to meet the scheduling needs of the studio

Bonus

  • Experience using MarianaTek
  • First aid and/or CPR certificate
  • Ability to speak a 2nd language

To apply, please fill out this form.


A member of our team will reach out if you are selected for an interview and to let you know the timing of our next interview and hiring cycle.

Create a job alert for this search

Guest Experience – Kitsilano • Vancouver, BC

Similar jobs

Happiness Hub Reservations Manager — Lead Guest Experience & Growth

Accent InnsRichmond, Metro Vancouver Regional District, CA
Full-time

A people-first hospitality group in Richmond, BC is seeking a Happiness Hub Reservations Centre Manager.This role focuses on leading the reservations department to deliver unforgettable customer ex... Show more

 • Promoted

PT Keyholder, Sandro-Paris @ Pacific Centre, Vancouver, British Columbia

SMCP – Sandro, Maje, Claudie Pierlot, FursacVancouver, Metro Vancouver Regional District, CA
Full-time

Location: Sandro, Pacific Centre.At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje.With a commitment to accessible luxury, we bring high-fashion designs ... Show more

 • Promoted

Part-Time Wellness Consultant Role

Choices MarketsVancouver, Metro Vancouver Regional District, CA
Part-time

Explore a fulfilling Part-Time role as a Wellness Consultant at Choices Market in Kitsilano.This role focuses on customer interaction and health product expertise.At Choices Market, the Wellness de... Show more

 • Promoted

Icebreaker: Key Holder - Touchlab Kitsilano

VF CorporationVancouver, Canada
Part-time

Key Holder/Supervisor**As a Key Holder, you support the Store Manager with the execution of daily business, customer engagement, store operations, team coaching, and merchandising standards in the ... Show more

 • Promoted

Growth Lead - Lilo Social

Lilo Socialdelta, bc, ca
Full-time

Lilo Social is a full-funnel eCommerce growth agency specializing in acquisition and retention for direct-to-consumer brands.With a team of over 75 professionals, we deliver best-in-class paid medi... Show more

 • Promoted

Restaurant Manager — Lead Ops & Guest Experience

GALBI2 BBQ INC dba GALBI KOREAN BBQBurnaby, Metro Vancouver Regional District, CA
Full-time +1

A local restaurant in Metro Vancouver is looking for a full-time Restaurant Manager.This role involves overseeing daily restaurant operations, managing staff schedules, and ensuring high levels of ... Show more

 • Promoted

Sales Associate - Guest Engagement Expert

Push OperationsVancouver, Metro Vancouver Regional District, CA
Full-time

Become a Sales Associate, the initial friendly face for our guests, delivering memorable experiences through exceptional service.Your role spans cashiering, food expediting, and engaging with guest... Show more

 • Promoted

Luxury Selling Supervisor - Elevate Client Experience

LVMH GroupVancouver, Metro Vancouver Regional District, CA
Full-time

A leading luxury fashion house is seeking a Selling Supervisor in Vancouver.The role involves mentoring team members, achieving sales targets, and ensuring exceptional customer service.Candidates s... Show more

 • Promoted

Guest Experience & Reservations Coordinator

The MRG GroupVancouver, Metro Vancouver Regional District, CA
Full-time

A leading Canadian entertainment company is seeking a Reservations Coordinator in Vancouver to manage guest inquiries and reservations.This on-site role involves promoting offerings, ensuring custo... Show more

 • Promoted

Guest Experience Manager

Earls Kitchen + BarRichmond, Metro Vancouver Regional District, CA
Full-time

Be among the first 25 applicants.This range is provided by Earls Kitchen + Bar.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Leaders at Earls ... Show more

 • Promoted

Restaurant Supervisor & Guest Experience Lead

Capilano GroupVancouver, Metro Vancouver Regional District, CA
Full-time

A leading hospitality company in Vancouver is seeking a Restaurant Supervisor to assist with daily operations at Stanley's Bar & Grill.The role includes overseeing service, training staff, and ensu... Show more

 • Promoted

Guest Experience Guide

Flyover VancouverVancouver
Full-time

As a Guest Experience Guide, your goal is to facilitate the fun, engaging, efficient and safe movement of guests through the attraction.As a guide you may wear multiple hats as a Greeter, Flight Gu... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausSquamish, BC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Restaurant Manager | Lead Front-of-House & Guest Experience

BA Restaurant Holdings Ltd. (dba D/6 Bar and Lounge)Vancouver, Metro Vancouver Regional District, CA
Full-time

A leading restaurant in Vancouver is seeking an experienced Restaurant Manager to oversee front-of-house operations, manage staff, and ensure excellent guest service and satisfaction.This full-time... Show more

 • Promoted

Journeyman Millwright- Annacis Island

WeyerhaeuserDelta, BC, Canada
Full-time

Relocation Assistance is available for this opportunity.Take advantage of this Limited opportunity to join the World’s premier timber, land and forest products company!.Weyerhaeuser's (Engineered W... Show more

 • Promoted

Loss Prevention & Guest Experience Specialist

Inside LvmhVancouver, Metro Vancouver Regional District, CA
Full-time

A prestigious luxury brand is seeking a Loss Prevention Professional for their Vancouver store.This role involves maintaining a secure environment, acting as an ambassador for exceptional client ex... Show more

 • Promoted

Exciting Roles in Hospitality Sector

Company-305023-69ac9e091438a0.69909021Vancouver, Metro Vancouver Regional District, CA
Full-time

Embrace an exciting career opportunity in Vancouver’s hospitality scene.Various positions are available for experienced workers across multiple roles, welcoming applicants of all nationalities.This... Show more

 • Promoted

Supervisor, Food & Beverage

Pacific National ExhibitionVancouver, Metro Vancouver Regional District, CA
Part-time

Part-Time; Event-BasedWage & Paygrade: $28.PG45) -- Plus 10% in lieu of Benefits and Vacation.The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of peop... Show more

 • Promoted

Squamish Samurai Sushi Kitchen Manager

Squamish Samurai SushiSquamish, Squamish-Lillooet Regional District, CA
Full-time +1

Become a Kitchen Supervisor at Squamish Samurai Sushi and supervise a dynamic kitchen team.Focus on quality food preparation and service in this full-time position.In this role at Squamish Samurai ... Show more

 • Promoted

Guest Experience Cashier - Flexible Hours & Growth

WorkstreamVancouver, Metro Vancouver Regional District, CA
Full-time

A leading fast food restaurant chain in Vancouver seeks dedicated team members to provide excellent customer service, take food orders, and maintain a clean environment.No experience is necessary, ... Show more