Senior Change Manager to support Office of the Public Guardian and Trustee with change and training

Senior Change Manager to support Office of the Public Guardian and Trustee with change and training plans. (JP)

Must haves:

• 5+ years Demonstrated experience leading training activities and working as a Trainer for complex technology/software applications
• 1+ year Demonstrated experience working as an Organizational Change Manager on at least 1 complex technology/software application project.
• 5+ years Experience delivering training sessions in-person and online via web-based interactive technology (e.g., Zoom, Teams).
• 5+ years Experience developing change management deliverables (e.g., Change Strategy and Plans, Readiness Assessment, Resistance Management Plan, Change Impact Analysis, Impact Assessments, etc)
• 5+ years Experience developing effective communication materials for stakeholders.
• 5+ years Experience developing training deliverables (e.g., training strategy, plans, training program, training needs analysis, etc)
• 5+ years Experience developing user-friendly training materials for in-person, virtual and self-paced training.
• Change Management certification or accreditation (e.g., Prosci, or similar) from a recognized issuing body and 5 years related experience
• Experience facilitating change management or training in any one of the following: Customer relationship management (CRM), Case management, ERP, banking, accounting, financial based systems or related systems (e.g., Microsoft Dynamics CRM, Microsoft Dynamics Finance, etc.) for at least 1 project

A combination for the following experience is also required:

• The proposed resource must meet or exceed one of the following combinations of experience:Trainer or Adult Learning certification, accreditation, or Education related degree/diploma from a recognized issuing body and 5 or more years related experience
• 1+ year Demonstrated experience working as an Organizational Change Manager on at least 1 project in a large organization or public service environment, impacting + staff.
• 1+ year Demonstrated experience working as Trainer on at least 1 project in a large organization or public service environment, impacting + staff.
• 5+ years Experience defining and measuring project change success metrics and progress.
• 5+ years Experience developing and delivering communications and presentations at multiple levels of an organization. (eg. Executive Management, Management, Program Sponsors, Steering Committee, Branch Managers, End Users)
• 5+ years Experience developing effective communication deliverables (e.g., communication plans, schedules and strategies, etc).
• 5+ years Experience developing learning outcomes and assessing student understanding and success.
• 5+ years Experience fostering effective working relationships with leadership and stakeholders.
• 5years Experience in change risk management.
• 5+ years Experience leading and facilitating meetings with stakeholders at all levels.
• 1+ year Experience using MS Office products or higher versions.
• 1+ year Experience working in or for the public sector.
• Experience using SharePoint or higher

Responsibilities:

1. Change Management Strategy and Planning

• Lead organizational change management activities to ensure smooth system adoption.

• Conduct readiness assessments to gauge the organization’s preparedness for the change.

• Develop and implement comprehensive change schedules, plans, and strategies.

• Estimate resource requirements and develop work plans to ensure timely completion of project tasks.

• Work closely with project leadership to ensure sponsor engagement and alignment with the change and training initiatives.

• Address resistance and manage risks associated with change and training.

• Assess the impact of the change on different business units and user groups, identifying potential resistance points and risks.

2. Stakeholder Engagement & Communication

• Lead communication and engagement efforts to foster alignment and support for the new system.

• Build and maintain strong relationships with key stakeholders, including leadership, end users, project teams, and IT teams.

• Develop and implement communication strategies, including timelines, content, and formats tailored to different audiences.

• Draft compelling communication materials such as messaging, announcements, FAQs, updates, and other resources to clarify and foster engagement throughout the project.

• Plan and facilitate meetings with stakeholders to gather feedback and provide updates on the project’s progress.

• Act as a liaison between business areas and project teams, ensuring user feedback is incorporated into training and communications.

3. Training & Development

• Lead training activities to ensure all users are prepared for the new system.

• Conduct a comprehensive training needs analysis to identify gaps in knowledge and skills.

• Design and implement a structured training program, ensuring that various user groups receive training tailored to their roles and technical proficiency.

• Develop and deliver training materials, such as manuals, guides, eLearning content, and video tutorials, ensuring content is accessible and engaging.

• Organize and facilitate training sessions, ensuring full participation and engagement from all staff.

• Assess training effectiveness through feedback and success metrics, adjusting content and delivery as needed.

4. Impact Assessment & Monitoring

• Conduct a thorough change impact analysis to understand the scope of change across the organization.

• Monitor and track the progress of change management and training activities, ensuring they are on schedule and addressing any challenges.

• Define and track success metrics, such as user engagement, training completion rates, and system adoption levels.

• Gather and evaluate feedback from users to identify any issues or gaps in training, and work with the project team to resolve them quickly.

• Track user adoption post-launch and provide ongoing support to help staff integrate the new system into their daily workflows.

• Use feedback to refine strategies and continuously improve training materials and change management approaches.

5. Project and Post-Implementation Support

• Collaborate with the project team to develop a system for post-implementation support, including follow-up training, resources, and help desk support.

• Ensure that training materials and user resources are updated and maintained following system deployment.

• Support project success by completing other role-related tasks as necessary.