Operations Officer II - 57749

We are seeking a detail-oriented and tech-savvy individual to join our team as an Operations Officer II. This is an exceptional entry-level opportunity to join a major financial institution and build a foundation in the critical field of access provisioning.

In this role, you will be responsible for providing operational support regarding the provisioning and de-provisioning of access to various finance applications. You will act as a key point of contact for internal colleagues, ensuring that team members have the appropriate permissions to perform their roles securely and efficiently. Once fully trained, you will also assist in troubleshooting and resolving access-related issues.

We are seeking a detail-oriented and tech-savvy individual to join our team as an Operations Officer II. This is an exceptional entry-level opportunity to join a major financial institution and build a foundation in the critical field of access provisioning.

In this role, you will be responsible for providing operational support regarding the provisioning and de-provisioning of access to various finance applications. You will act as a key point of contact for internal colleagues, ensuring that team members have the appropriate permissions to perform their roles securely and efficiently. Once fully trained, you will also assist in troubleshooting and resolving access-related issues.

Position Title: Operations Officer II – Access Provisioning

Location: Dieppe, NB (Hybrid – 4 days onsite / 1 day remote)

Duration: 6 Months (Potential for extension and/or permanent conversion)

Schedule: Monday to Friday, 8:30 AM – 5:00 PM


Advantages
Entry-Level Growth: A fantastic "foot-in-the-door" opportunity with a leading bank.

Skill Development: Gain specialized knowledge in IT operations and security access protocols.

Potential for Longevity: Strong possibility for contract extension or permanent conversion based on performance and business needs.

Supportive Culture: Join a collaborative 7-person team with dedicated on-the-job training.

Professional Environment: Work in a high-performing back-office setting with a focus on operational excellence.

Responsibilities
Access Management: Execute the provisioning and de-provisioning of user access to internal finance applications in a timely and accurate manner.

Technical Troubleshooting: Identify, investigate, and resolve user access issues and errors following the training period.

Operational Support: Perform general to specialized transactions and processing activities to ensure business objectives and Service Level Goals are met.

Collaboration: Interact professionally with internal partners to handle inquiries and escalate complex problems through established resolution channels.

Risk & Compliance: Maintain operational effectiveness by following audit guidelines and Bank Codes of Conduct to identify and mitigate risks.

Continuous Improvement: Suggest and participate in process improvements and adapt quickly to changes in technology or bank policies.

Qualifications

Experience: 1 to 2 years of professional experience in an operations or administrative role.

Technical Proficiency: Strong command of MS Office (Word and Excel).

Communication: Excellent verbal and written communication skills for interacting with internal colleagues.

Adaptability: A "tech-savvy" mindset with the ability to learn new software systems and internal platforms quickly.

Soft Skills: High attention to detail, strong organizational skills, and the ability to meet strict deadlines in a high-volume environment.


Prior experience in Access Provisioning or IT support.

Advanced Excel skills (e.g., VLOOKUPs).

Knowledge of Global or WSS platforms.

Background in trade processing or financial products (e.g., Loans, Deposits, FX)

Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.