Clinic Manager/ Practice Coach, Optician I

Our FYidoctors - York Campus clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Practice Coach I /Optician to fill an existing vacancy!

This position is a full-time role working 40 hours per week. Our clinic is open Monday to Friday, with one evening shift per week required. Summer hours will vary.

In this role, you’ll play a pivotal role in driving operational excellence, fostering a patient-focused environment and delivering exceptional vision and eyewear experiences. You’ll empower staff, optimize clinic performance, and enhance the lives of patients in a dynamic, rewarding, and collaborative environment! Join a team passionate about eye care and making a meaningful difference!

What You’ll Do

• Lead daily clinic operations to deliver exceptional patient experiences and alignment with company strategy, goals, and values
• Coach and mentor team members to enhance their skills, performance, and knowledge
• Collaborate with Regional Coach to strengthen leadership capabilities and achieve clinic objectives
• Build and inspire motivated, high-performing teams aligned with organizational goals
• Foster a positive, collaborative work environment by providing clear direction and cultivating a shared vision
• Motivate and influence team members by empowering them, creating enthusiasm, and gaining support to achieve clinic objectives
• Foster open communication through active listening and promoting a transparent, trust-based culture
• Drive practice development by improving procedures, implementing initiatives and optimize patient care and clinic performance
• Champion company initiatives, evaluate their effectiveness, and implement best practices to strengthen and enhance the brand
• Deliver exceptional customer service, ensuring a positive patient experience and creating value for every patient
• Educate patients on eyewear options tailored to their lifestyle, ensuring optimal value and quality
• Guide patients in selecting eyewear that combines style with optimal vision
• Perform eyewear repairs and adjustments to ensure proper fit and comfort
• Support clinic operations by performing additional duties as required

What You Bring

• College degree or equivalent experience
• 2-4 years of management or supervisory experience
• Minimum one year of experience in an optical setting
• Registered Optician in Ontario
• Previous experience in customer service and retail preferred
• Understanding of operations, processes, and business performance
• Proficiency with technology and computers, including MS Office Suite
• Proven ability to inspire, coach, and mentor a team while driving organizational goals and delivering exceptional patient experiences
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
• Excellent organizational, time management and multitasking skills
• Outstanding oral and written communication skills
• Ability to multi-task and thrive in a fast-paced environment
• Knowledge of optical theory and eyewear merchandise is considered an asset

How You'll Benefit

• Competitive wages including quarterly bonuses (for qualifying clinics)
• A comprehensive benefits package that includes outstanding optical coverage
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities to help you develop your career

Why You Should Join Us

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected compensation for this position is $63,900 -$79,900 annually considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.