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Customer Success ManagerWest Coast Careers • Canada
Customer Success Manager

Customer Success Manager

West Coast Careers • Canada
30+ days ago
Job type
  • Full-time
Job description
About the Role

We are hiring a Client Success Manager to support and grow a portfolio of brands and agencies. This individual will serve as a key partner to clients, ensuring successful onboarding, strong campaign performance, and long-term retention.

This is a fully remote role ideal for someone with a strong background in Amazon Ads and client-facing account management.

What You’ll Do

  • Build and maintain strong client relationships
  • Provide strategic guidance and hands-on support for Amazon Ads campaigns
  • Lead onboarding and improve client processes and documentation
  • Collaborate with internal teams to enhance the client experience
  • Track performance metrics and identify opportunities for growth
  • Manage client questions, issues, and escalations effectively
  • Share insights and feedback to improve internal tools and offerings
  • Support client education through trainings and best practices

What We’re Looking For

  • 5+ years of experience in Client Success, Account Management, or related field
  • Required: Amazon Ads experience
  • Strong communication and problem-solving skills
  • Ability to manage multiple clients and priorities
  • Experience working cross-functionally
  • Self-starter who thrives in a remote environment
Must have hands-on experience with Amazon Ads to be considered
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Customer Success Manager • Canada

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