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IT Support Specialist I
IT Support Specialist IPark West Professional Services • Surrey, Canada, United States
IT Support Specialist I

IT Support Specialist I

Park West Professional Services • Surrey, Canada, United States
1 day ago
Job type
  • Full-time
Job description

Salary: $40,000 - 50,000 per year

Requirements:
  • Proficient understanding of Microsoft 365 Suite (Office applications) and Licensing
  • Basic knowledge of Microsoft Exchange Online (Email), SharePoint (document management), OneDrive (File storage), Teams (Collaboration)
  • Fundamental understanding of local area networking
  • Experience with Windows user account management (Entra)
  • Familiarity with Microsoft Intune (deploying apps, group policies, and updates)
  • Must possess a valid BC drivers license and have access to an insured vehicle
Responsibilities:
  • Provide prompt assistance to employees in a call center environment, both onsite and remotely
  • Perform system maintenance updates and upgrades
  • Document systems, maintain technical records, and deploy IT solutions
  • Track, replace, and report on property and system issues
  • Troubleshoot technical problems and provide remote access support
  • Manage hardware and software effectively, ensuring optimal performance
  • Gather incidents from employees and ensure timely resolution or escalate to the Director of IT
  • Utilize ticketing systems for logging, tracking, and resolving support requests
  • Prepare help desk incident reports and assist in evaluating hardware and software
  • Create, maintain, and distribute support documentation to facilitate quick resolution of incidents
  • Assist the Director of IT with administrative tasks related to IT, such as licensing and research
Technologies:
  • Hardware
  • Support
  • Microsoft 365
  • Microsoft Intune
  • SharePoint
  • Windows
  • Office 365
  • Mobile

More:

At Park West Professional Services, we are currently seeking a Level 1 IT Support Specialist to join our IT and development team. This role involves supporting our financial services call center employees in their daily operations. We offer a positive work environment with convenient office locations accessible by public transport, as well as free parking. Our benefits include industry education and tuition assistance, negotiable shift hours, three weeks of paid time off, and a casual dress code. We value team collaboration, a proactive approach to technology, and a positive attitude.

last updated 15 week of 2026

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IT Support Specialist I • Surrey, Canada, United States

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