Customer Service and Dispatch Clerk

More Than Just a Job: Build Your Career With Us!

Are you seeking stability within an industry leader? Our client, a powerhouse in the automotive security and telemetry sector, is looking for a passionate Customer Service Agent to join their team in Montreal, specifically in the vibrant Marché Central area.

We don’t just hire to fill a seat; we welcome new members into our professional family. We prioritize long-term commitment and are dedicated to providing a stimulating environment where people truly come first.

As a central pillar of the organization, you will ensure perfect synergy between our technical operations and our prestigious clientele. Your mission will be to provide high-quality support while ensuring exemplary operational flow.

💰 Competitive Salary: Between $52,000 and $55,000 per year (depending on experience).
📍 Location: Montreal (Marché Central sector), within a stable and professional work environment.
🚀 Perspective: A solid career path within a steadily growing organization.

Advantages
- Competitive starting salary between $52,000 - $55,000 per year, based on experience.
- Stable daytime schedule: 8:30 AM to 5:00 PM, Monday to Friday (40h/week).
- Comprehensive group insurance package.
- Retirement plan with employer contribution.
- Modern, dynamic, and high-tech work environment.
- Close-knit team and supportive management focused on employee development.

Responsibilities
- Dispatch and coordinate service calls for a fleet of nearly 40 installation technicians across Quebec and Ontario.
- Handle a high volume of inbound calls (60-80 per day) for appointment scheduling and customer support.
- Greet and assist customers at the front desk of our Montreal branch for file processing and payments.
- Optimize appointment schedules using our digital management system.
- Collaborate closely with the billing and sales departments to ensure a seamless customer experience.

Qualifications
- Essential Bilingualism: Perfect command of both English and French (oral and written). Given our Canada-wide operations, this role requires daily communication with English-speaking clients and partners located outside of Quebec, as well as covering territories beyond the province that necessitate the use of English.
- Relevant Experience: Minimum of 2 years of experience in a call center, a financial institution (such as RBC or BMO), or the insurance sector.
- Geographic Knowledge: Excellent knowledge of the city of Montreal and its surrounding areas (North Shore/South Shore) is a major asset for optimizing technician dispatch.
- Soft Skills: You are recognized for your punctuality, professional presentation, and ability to thrive in a fast-paced environment.
- Commitment: A strong desire to build a long-term career within a stable local company.

Summary
Ready to take on the challenge?

If you are the Customer Service Agent we are looking for, send your CV now to Tsolere to the adress tsolere.gracia.antabi@randstad.ca , mentioning "Customer Service and Dispatch Clerk" as the subject line.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.