Project Manager for SaaS Environment

Project Manager

Location: Remote/ Hybrid in Nanaimo, BC/ Canada

Reports to: Head of Agency

Compensation: $70,000 per year + 3 weeks vacation

REW is looking for a technology focussed Project Manager to join our team of phenomenal employees. Our Project Manager role is an enthusiastic go-getter who loves to collaborate with their peers and our internal/external clients and can inspire action in those around them. They have a knack for creating valuable partnerships that go beyond the traditional client-vendor relationship and help ensure the success of everyone they work with. As part of our high tech, high performing team, we move fast and love to keep things exciting, so there's rarely a dull moment.

Our Core Values

At REW, we live and breathe these values. We expect everyone on the team to embody them every day:

• Innovation: Staying curious, open-minded, and always looking for ways to do things more efficiently.
• Customer Success: Caring deeply about delivering great service to both internal and external clients.
• Always be Awesome: Remaining positive and helpful even when days are tough; supporting colleagues in a way that elevates the team.

What you bring:

A great team starts with the right people. For our project management role, the right individual keeps customer success top of mind by taking ownership of your projects. You are great at collaborating and building relationships with project teams and stakeholders. You lead by example, are willing to be hands on when necessary, and are always looking for ways to improve and deliver the best results possible.

Key Responsibilities:

• Define project scope, goals and deliverables that support business goals in collaboration with management and stakeholders.
• Develop processes and templates for regular status reports to management, executive leadership, and other stakeholders as required.
• Manage the delivery of multiple internal or external projects concurrently, ensuring the projects are delivered on time, on budget, within scope, and meeting the expected level of quality. This includes providing direction to and managing the work effort of project resources.
• Ensure client (internal or external) expectations are clearly translated to the project team, actioned, documented and managed throughout the project; must prioritize, triage, push back and expedite items and issues as required.
• Create and maintain a regular occurrence of required meetings, status calls and status reporting.
• Ensure adequate information radiators exist and are maintained in order to keep stakeholders informed.
• Engage with stakeholders both internally & externally.

Preference will be given to candidates who possess:

• 3 years' experience in a SaaS or technology project management capacity with a good understanding of end-to-end project-management.
• Proven experience in either Agile, Scrum or Waterfall frameworks
• Strong familiarity with project management software (JIRA, Trello etc.)
• Experience with CRM Implementations
• A Project Management qualification (eg. PSM, CSM, PMI-ACP, CAPM, PMP etc.) is preferred, however is not a requirement

To be successful in this role, you will need to demonstrate the following core competencies:

• Flexibility and Managing Uncertainty Adjusts thinking and behaviour to adapt to changes in the job and work environment. You will be expected to manage uncertainty in unstructured environments and encourage the Professional Services team to embrace and contribute to change.
• Customer Focus Considers, prioritizes, and acts on the needs of both internal and external customers. You will build strong relationships with clients and create an environment where employees feel empowered to put the customer first.
• Planning and Results Orientation Organizes and executes tasks to meet objectives on time with high quality and consistent process follow-through. You will inspire the team to meet stretch goals by taking the initiative to set priorities and maintaining focus on achieving the best possible outcomes.
• Creativity and Innovation Thinks beyond traditional models to recognize new opportunities and better ways of doing things. You will explore creative solutions to challenges and build an environment that empowers the team to champion continuous improvements.

*Candidates must be eligible to work in Canada to be considered for this role.