Youth Support Worker – Residential Group Home (Part-Time or Full-Time)
Position Summary
The Youth Support Worker (YSW) plays a critical role in providing safe, structured, and trauma-informed care to youth residing in a licensed residential group home. This position requires professionalism, sound judgment, emotional maturity, and a strong sense of accountability. Youth Support Workers are responsible for supporting daily routines, ensuring safety, documenting observations, and maintaining a respectful and stable environment at all times.
This role may include day, evening, and/or overnight shifts, depending on operational needs.
Key Responsibilities
Provide direct care and supervision to youth in accordance with individualized care plans
Maintain a safe, calm, and structured living environment
Support daily routines including meals, hygiene, school readiness, appointments, and activities
Build appropriate, professional relationships with youth using trauma-informed and strength-based approaches
De-escalate challenging behaviours using approved strategies and non-violent crisis intervention techniques
Accurately document daily logs, incident reports, and observations in a timely manner
Follow all policies, procedures, and ministry/agency guidelines
Communicate effectively with management, team members, and external professionals
Maintain confidentiality and professional boundaries at all times
Respond appropriately to emergencies and follow established protocols
Qualifications & Requirements
Experience working with youth in residential care, group homes, child welfare, or related settings preferred
Post-secondary education in Child & Youth Care, Social Work, Psychology, Diploma in Developmental Service Worker (DSW), Personal Support Worker (PSW), or a related field is an asset
Strong communication, documentation, and interpersonal skills
Ability to remain calm, professional, and composed in high-stress situations
Reliable, punctual, and able to work independently as well as part of a team
Clear Vulnerable Sector Check (required)
Valid First Aid & CPR certification (or willingness to obtain)
CPI / NVCI certification is an asset (training may be provided)
Work Schedule
Part-Time and Full-Time opportunities available
Shifts may include days, evenings, weekends, and awake overnights
Flexibility is considered an asset based on operational needs
What We’re Looking For
We are seeking individuals who are:
Ethical, dependable, and accountable
Comfortable working within structure, policies, and clear expectations
Genuinely committed to youth wellbeing and professional care standards
Interested in long-term, meaningful work rather than short-term or casual shifts
Why Join Mulberry Residence
Supportive leadership and clear expectations
Structured, professional work environment
Opportunity to make a meaningful impact in youth lives
Ongoing guidance and growth within residential care
\nCompany Description
The Mulberry Residence is a professionally operated residential group home providing safe, structured, and trauma-informed care for youth. We are committed to creating a stable, respectful environment where young people can heal, grow, and work toward positive outcomes.
Our team operates with clear expectations, strong leadership, and a shared commitment to accountability, integrity, and youth-centred care. We value consistency, professionalism, and compassionate boundaries, and we support our staff through clear policies, collaboration, and ongoing guidance.
At Mulberry Residence, we believe meaningful care starts with the right people. We are building a dependable team of individuals who take pride in their work, understand the responsibility of residential care, and are motivated to make a real difference—every shift, every day.
Youth Support Worker - Residential Group Home- WEEKENDS/EVENING SHIFTS • Pickering, ON, Canada
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