National Account Manager

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

The Commercial Team leads the development and execution of Mattel Canada’s go-to-market strategy across national retail partners. The team is responsible for translating brand and category strategies into actionable plans that drive distribution, visibility, and performance at retail. Working closely with cross-functional partners, the team ensures alignment between customer needs, market dynamics, and internal priorities. Through strong commercial discipline and customer understanding, the team enables consistent, scalable growth across the business.

The Opportunity:

We are seeking a high-impact National Account Manager (internal title Associate Manager, National Accounts) to join Mattel Canada’s Commercial team. This role will be responsible for driving sustainable growth across a portfolio of national retail partners, leading both the strategic direction and day-to-day execution of the business.

As a key member of the team, you will act as the voice of the customer internally while championing Mattel’s priorities externally—building strong, influential relationships and delivering best-in-class account management. You will lead joint business planning, identify growth opportunities, and collaborate cross-functionally to bring our iconic brands to life at retail.

This is an opportunity to own and shape meaningful customer partnerships, influence business outcomes, and contribute to the continued growth of one of the world’s most recognized toy companies.

What Your Impact Will Be:

• Drive Business Growth: Deliver revenue, profit, and share growth across assigned accounts by identifying opportunities, expanding distribution, and executing strategic selling plans
• Lead Joint Business Planning: Develop and execute annual and multi-year account plans aligned to both customer and Mattel objectives
• Customer Leadership: Build and maintain strong, multi-level relationships with key stakeholders, positioning Mattel as a trusted partner of choice
• Data-Driven Decision Making: Leverage POS, shipment, and market data to generate insights, inform forecasts, and guide strategic recommendations
• Strategic Execution: Translate plans into action through effective promotional strategies, assortment planning, pricing, and in-store/online execution
• Cross-Functional Collaboration: Partner closely with Marketing, Demand Planning, Finance, and Supply Chain to ensure alignment and flawless execution
• Forecasting & Planning: Own demand forecasting and inventory planning to optimize in-stock performance and minimize risk
• Trade & Budget Management: Manage trade investment and O&A budgets with a strong focus on ROI and financial discipline
• Operational Excellence: Oversee day-to-day account management including order management, item setup, reporting, and issue resolution
• Business Reviews & Presentations: Lead regular customer meetings and internal reviews with clear insights, action plans, and follow-through
• Continuous Improvement: Identify new ways to enhance performance, processes, and partnerships to unlock incremental growth

What We’re Looking For:

• 5+ years of sales or account management experience in CPG, retail, or consumer goods; national account experience preferred
• Strong commercial and analytical acumen, including forecasting, budgeting, and turning data into actionable insights
• Proven ability to build relationships, influence stakeholders, and lead negotiations across multiple levels
• Experience managing both brick-and-mortar and eCommerce channels; Experience in the toy or broader entertainment industry is an asset
• Highly organized, collaborative, and adaptable in fast-paced environments; strong Excel and presentation skills

*The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.