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Director of Customer Service Operations
Director of Customer Service OperationsEmpire Life • Kingston, Kingston, Canada
Director of Customer Service Operations

Director of Customer Service Operations

Empire Life • Kingston, Kingston, Canada
4 days ago
Job type
  • Full-time
Job description

Elevate group benefits through innovative customer service operations. Leverage data insights and technology to enhance service delivery in a flexible remote or hybrid work environment.

In this pivotal director role, you will lead a multidisciplinary team focused on delivering optimal solutions for customer service operations. You’ll utilize analytics to drive operational excellence and address customer concerns effectively. Your leadership will shape a compliant and proactive approach within the group benefits division, influencing strategic decisions and fostering a culture of continuous improvement.

Key Responsibilities :

  • Ensure expert, solution-oriented service delivery
  • Develop best practices in claims and policy administration
  • Strengthen customer relations through proactive management
  • Implement technology-driven service objectives
  • Monitor key performance metrics for operational excellence

Requirements :

  • 8+ years in insurance / financial services experience
  • Degree in relevant fields like Business or Data Analytics
  • Proven leadership and people management skills
  • Strong analytical and problem-solving abilities
  • Bilingualism in English and French is an asset

Drive customer service innovation and operational improvements as a seasoned director, leveraging your extensive experience to enhance customer satisfaction.

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Director of Customer Service Operations • Kingston, Kingston, Canada

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