HR Tech Business Analyst

Job Description

AECOM is seeking an HR Tech Business Analyst to be based in one of AECOM's locations in Canada. This position has the flexibility to work from a virtual / home location 100% of the time.

Job Responsibilities include, but are not limited to the following:

• Apply advanced understanding of Workday, ServiceNow, and MS Office.
• Conduct thorough research and analysis of system issues, while gathering data to support the development of new enhancements, service requests, and incident resolutions.
• Proactively identify and advocate progress towards small-scale enhancement projects, including scoping requirements, coordinating cross-functional teams, managing timelines, and ensuring successful delivery of solutions that align with business objectives.
• Practice strong responsiveness and attention to detail, ensuring timely follow-up, accurate system updates, and high-quality delivery of work.
• Support management of Americas regional ticket backlog, prioritizing enhancements and incidents to ensure timely resolution.
• Foster a global perspective by collaborating with colleagues across various regions to ensure alignment on international priorities and facilitate cohesive, globally integrated changes.
• Demonstrate awareness of Agile ways of working, supporting iterative delivery, cross-functional collaboration, and continuous improvement.
• Represent business needs and facilitate end-user feedback to influence Workday configuration and enable self-service adoption.
• Support emerging AI capabilities and tools, with the ability to identify opportunities to enhance HR processes, insights, and user experience.
• Work closely with Workday Business Analyst Lead and the Workday technical support team to develop requirements, test configurations, and vet solutions with key regional stakeholders.
• Partner with People Services, HR, IT, and Finance to represent the Americas region’s requirements for Workday-integrated systems, while leading change management and communication strategies to support system enhancements and releases.
• Ensure the Workday security model is configured to meet Americas region needs, including consulting with end users to develop requirements for new roles, decommission old roles, or edit existing roles.
• Maintain a strong understanding of strategic priorities and proactively influence stakeholders to remain aligned.
• Analyze data to identify patterns and trends that inform process improvements and system configurations, ultimately enhancing the overall user experience.

Qualifications

Minimum Requirements

• Bachelor's and 4+ years of relevant experience or demonstrated equivalency of experience and/or education.

Relevant experience includes:

• Demonstrated experience working with HR technology within a large, complex regional or global environment.
• Strong Workday HCM knowledge, including identifying and diagnosing system issues, partnering with stakeholders to gather requirements, and delivering enhancement solutions.
• Experience delivering small to medium-scale system enhancements or improvement initiatives.

Preferred Qualifications

• Familiarity with Agile ways of working, supporting iterative delivery, cross-functional collaboration, and continuous improvement.
• Understanding of emerging AI capabilities and tools, with the ability to identify opportunities to enhance HR processes, insights, and user experience.

Additional Information

• Relocation support is not available for this position.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. Artificial intelligence will be used to support the screening, assessment, and selection of applicants for this role. Final hiring decisions are made by the hiring team.