Ontario Works Caseworkers (Temporary, Full Time)

230 Talbot St, St Thomas, ON N5P 1B2, Canada

Job Description

Posted Monday, March 23, 2026 at 4:00 a.m. | Expires Tuesday, April 7, 2026 at 3:59 a.m.

The Corporation of the City of St. Thomas Social Services Department has existing vacancies for:

ONTARIO WORKS CASEWORKERS

Temporary, Full-Time

Job Posting #1198-03-26

Position Summary

This CUPE Local 841 position, under the direct supervision of the Supervisor of Social Services, works as part of a team to facilitate and support individuals and families to access person‑centered supports and financial assistance through the delivery of the Ontario Works (OW) program and other related programs and supports whether onsite, at alternate locations, and/or within the community.

Major Tasks

Process applications for financial assistance to address needs of individuals/families, determine eligibility for supports which may include OW assistance, housing prevention assistance, temporary care assistance, mandatory benefits and discretionary benefits while ensuring compliance with relevant programs and legislation. Ensure decisions for initial or ongoing eligibility are made in accordance with the Ontario Works Act, Regulations and Directives, and local policies and procedures. Make certain all required documentation has been viewed, uploaded, and/or documented to support decisions, and financial assistance issued is accurate to ensure fairness and consistency in the delivery of Ontario Works. Support individuals/families in the development and implementation of action plans, by completing comprehensive assessments to identify and address support needs and readiness for employment services. Ensure timely and appropriate referrals are made and provide additional resources as appropriate. Using a person-centered approach and considering individual circumstances, regularly monitor participation to ensure individuals are making progress, reaching their goals, and meeting program requirements. Case conference to identify and address challenges and coordinate financial supports. Adjust plans as needed. Maintain a working knowledge and understanding of supports and referral options available to support individual/family needs. Collaborate with internal/external departmental staff along with external agencies/support providers to appropriately maximize client supports. Actively participate in training and review of Ministry materials and act as a mentor to new staff members. In collaboration with leadership, assist in the development of specific business practices/job aids as well as communication strategies for effective program delivery and support. Provide support to other program areas within the department, where applicable. Ensure the accurate and timely completion of reports as required. This position must be compliant with all provisions of the Occupational Health and Safety Act, related to “Duties of a Worker.” Performs other such related duties as may be assigned.

Qualifications

A minimum accredited 2-year Community College Social Service Worker Diploma or a University Degree in Social Work, Sociology, Psychology or other related field with a minimum of six credits in Sociology and Psychology. A minimum of three years’ direct client focused experience as it relates to case management in a social services or human services environment. Must have good working knowledge of social service programs, specifically the Ontario Works Act and Regulations, and other related legislation. Must have demonstrated effective customer service skills and the ability to maintain effective working relationships with clients, the general public and staff. Experience working in a team environment is an asset. Must possess effective verbal, written and interpersonal skills as well as ability to exercise good judgement. Must have the ability to manage and effectively respond to stressful situations. Experience working in a computerized environment including knowledge of word processing, data base systems, file management, inter and intranets and electronic mail is required.

Conditions of Employment

Must possess a valid driver's licence for the Province of Ontario. The use of a privately owned vehicle is required. May be required to work beyond the normal hours of work. May be required to participate in an emergency response within the community.

Remuneration

$35.24 per hour, plus 4% vacation pay, working 35 hours per week.

As per the Collective Agreement, upon the completion of six (6) continuous months of temporary employment, Extended Health, Dental & Travel Benefits will commence, subject to the conditions of the Benefit Plan. At that time, you will also be entitled to pro-rated casual sick time.

Applications must be received no later than Monday April 6, 2026, at 11:59 p.m.

How to Apply

Go to www.stthomas.ca – Employment, Employment Opportunities. Go to Posting Title and click the ‘Apply Now’ button. You may need to register/create a Login.

Please import/upload your COVER LETTER AND RESUME individually (i.e. pdf, word) and ensure you have attached all documents prior to submitting your application.

Note: You may be required to answer Qualification questions during the application process.

The City of St. Thomas is an equal opportunity employer. Accommodations are available for all parts of the recruitment process. If you require accommodation to apply or if selected to participate in an assessment process, you must provide your accommodation needs in advance. Questions may be directed to the Human Resources Department at 519-631-1680 ext. 4146.

Although we appreciate all applications received, only those selected for an interview will be contacted.

Personal Information on this application is collected under the authority of the Municipal Act., R.S.O. 2001, as amended, and will be used to determine eligibility and suitability for employment with the City of St. Thomas.

Our hiring process does not use artificial intelligence (AI) or automated decision‑making tools. Applications are reviewed and evaluated by our hiring team.