Account Support Representative

Overview:

Account Support Representative

The Account Support Representative, dedicated to the TELUS Exclusive Partner Program is responsible for growth by establishing relationships with new and existing accounts with the goal of, presenting the value of our programs, and building ongoing engagement. You will introduce new and exciting solutions to prospective and existing businesses nationally with the desired outcome of growing distribution and deepening partnerships. Driving growth in this channel comes by developing and executing a comprehensive account strategy while cultivating strong customer relationships and providing exceptional service and product knowledge.

What we offer:

• Competitive pay ($55k to $65k)
• Quarterly bonus
• Benefits – after 3 months of employment
• Medical, Dental, Vision, Life and Disability
• 15 days’ vacation entitlement (pro-rated in first year)
• 2 personal days/1 moving day per year
• 4 sick days per year
• Mileage reimbursement at $ .50/km – non taxable
• One Year Contract

Responsibilities:

• Establish and reestablish relationships with new and existing accounts to grow TELUS distribution through prospecting, referrals, and strategic outreach.
• Present the value of TELUS programs and solutions to prospective and existing businesses with the goal of growing distribution and deepening partnerships.
• Provide exceptional service and support to all accounts through responsive communication, leveraging strong relationships as a competitive advantage.
• Develop and execute a comprehensive account strategy to service assigned accounts in an efficient and effective manner to maximize engagement, growth, and achieve revenue targets.
• Build ongoing customer engagement through regular touchpoints, account check-ins, and proactive relationship management.
• Educate customers on TELUS' value proposition, product offerings, and best practices to ensure top of mind awareness and successful implementation.
• Gather and report on competitive information and market insights to inform strategy and identify opportunities.
• Monitor account health and identify upsell, cross-sell, and reactivation opportunities to drive growth within existing accounts.
• Recommend, develop, implement, and influence improved sales, engagement, and efficiency results through customized account strategies and sharing best business practices.
• Ensure the TELUS brand is represented well and that all customer interactions reflect our commitment to excellence and service quality.

Required Skills & Abilities:

• Strong prospecting and closing skills in a sales environment
• Exceptional analytical and problem solving skills
• Proven self-starter with the ability to find, develop and close leads
• Proven track record of exceeding sales goals and objectives
• Strong interpersonal skills with the ability to establish and maintain positive customer relationships as well as work effectively with cross-functional teams
• Ability to influence and affect behavior change with individuals through effective coaching and training facilitation
• Ability to do presentations and trainings to small and large groups
• Work with minimal supervision through a flexible and mobile work style:
  • Working from a home based office
  • Flexible to work evenings and weekends when required
• Knowledgeable about the Canadian wireless and home solutions market is an asset
• Advanced working knowledge of Google suite

Required Professional Designation/Certification:

• Completed university degree or college diploma

Required Experience:

• Minimum 2 years of customer support/account management experience, preferably in wireless and/or 2 years’ sales support management experience in wireless (retail or dealer channel)
• Possess a valid driver’s license together with a reliable vehicle

We thank all applicants in advance. This position is an open vacancy at SPAR Canada Company and interested candidates must apply directly online to be considered for this role. We do not utilize AI in our recruiting process.

SPAR Canada is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We are committed to diversity and equitable access to employment opportunities based on ability. If you have a disability and require accommodation in the interview process, please let us know when you apply.

Nous remercions tous les candidats à l’avance. Ce poste est vacant chez la société SPAR Canada et les candidats intéressés doivent postuler directement en ligne pour que leur candidature soit prise en considération. Nous n’utilisons pas l’intelligence artificielle dans notre processus de recrutement.

SPAR Canada est un employeur qui offre l’égalité d’accès à l’emploi. Nous célébrons la diversité et nous nous engageons à créer un environnement inclusif pour tous. Nous nous engageons à favoriser la diversité et l’accès équitable aux opportunités d’emploi en fonction des compétences. Si vous avez besoin d’un accommodement durant le processus d’entrevue, veuillez nous en informer lors de votre candidature.