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Customer Experience Support
Customer Experience SupportWainbee Limited • Québec, Quebec, CA
Customer Experience Support

Customer Experience Support

Wainbee Limited • Québec, Quebec, CA
15 hours ago
Job type
  • Full-time
Job description

Join Wainbee!

Wainbee is 100% employee-owned! This is reflected in the values we place on our employees and the way we support them.

As a Customer Experience Support person at Wainbee, you can look forward to employer-paid benefits and a pension plan that includes an employer contribution.

Position : Customer Experience Support

Location : Saint - Georges

Schedule : 8 : 30 am - 4 : 30 pm / 37.5 hours per week

Responsibilities :

Store Operation & Customer Service

  • Greet walk-in customers to the store in a professional and welcoming manner.
  • Assist customers with their product requirements.
  • Build hydraulic and pneumatic hose assemblies utilizing the provided tools, equipment, and training.
  • Pick, pack and ship orders and transfers.
  • Maintain store stock levels and product displays.
  • Maintain a neat, inviting, and safe store.
  • Actively participate in development training provided by the company and vendors.
  • Provide complete accurate information to other supporting departments such as
  • Purchasing, Credit and technical services .
  • Perform other duties as assigned.

Warehouse

  • Follow guidelines safe warehouse access and operation of machinery.
  • Receive, process and report if any discrepancy in incoming orders (POs, Transfers) ensuring accuracy and completeness.
  • Monitor transfers in transit and report if any misalignment occurs.
  • Pack goods so that they arrive intact at the customer's or supplier's premises.
  • Perform data entry and maintain accurate records in the inventory management system.
  • Monitor and maintain inventory levels, ensuring adequate levels of supplies are always available.
  • Assist with the organization and maintenance of the warehouse, including shelving, labeling, and cleaning.
  • Participate in periodic inventory audits and cycle counts.

To be considered for this position, candidates must meet the following requirements :

  • Mechanical and technical education and / or proven experience in hydraulics and or
  • pneumatics.
  • Knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
  • Superior telephone manners and strong interpersonal skills.
  • Strong written and verbal skills to communicate with all levels of the organization.
  • Strong customer service orientation.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Physical Demands : Moderate physical ActivityAble to lift up to 40 lbs

If you are interested and have the skills required for this position, APPLY NOW! We look forward to meeting you!

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Customer Experience Support • Québec, Quebec, CA

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