Talent.com
FirstService Residential
Team Lead Alberta - Community Support ServicesFirstService Residential • Calgary, AB, CA
Team Lead Alberta - Community Support Services

Team Lead Alberta - Community Support Services

FirstService Residential • Calgary, AB, CA
30+ days ago
Job type
  • Full-time
Job description

Description


The Team Lead, Community Support Services (CSS) is responsible for the management and oversight of a team of Community Support Services (CSS) associates. The role directly supports the company mission, objectives and goals, and is responsible for executing and upholding our processes, changes, etc. The Team Lead will work out of the Calgary office but will be required to attend both offices in Alberta, the Calgary office and Edmonton office.



Provides effective administrative support to Community Managers by:
  • Creating a variety of documents using proscribed procedures and templates
  • Thoroughly proofreading documents, correcting clerical errors and suggesting editorial changes
  • Saving and distributing documents as needed
  • Accurately updating relevant databases and directories
  • Completing or assisting in large, complex or sensitive projects


Ensures that the Administration department operates efficiently by:
  • Ensuring that regulatory deadlines are met
  • Communicating with Condo Managers to resolve challenges, errors and concerns
  • Communicating with and providing feedback to stakeholders, such as CSS leadership, the Operations team and Executive Leadership as needed
  • Overseeing a team of CSS associates
  • Creation, implementation & improvement of CSS processes
  • Approving administrative associate timecards and time off requests
  • Completing CSS tickets as time permits

Continually works to improve the efficiency of the Administration department by:
  • Participating in the selection process for new associates, including interviewing & hiring
  • Performance managing associates in line with company policies
  • Implement training & auditing of new processes as it relates to their team
  • Conducts team performance reviews
  • Provide continued feedback on the admin department and processes


Additional Duties:
  • Practice and adhere to FirstService Residential Global Service Standards.
  • Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
  • Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies.
  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
  • Ensure all safety precautions are followed while performing the work.
  • Follow all policies and Standard Operating Procedures as instructed by management.
  • Perform any range of special projects, tasks, and other related duties as assigned.


Travel:

Must be able to travel to Edmonton periodically

Supervisory Responsibilities:
  • Supervise RSS team
  • Review and approve time-off requests
  • Assign, monitor, and manage tasks and responsibilities
  • Evaluate performance on a regular basis using PowerBI dashboards and other performance reporting tools
  • Review NPS weekly and monthly in conjunction with the RSS Manager.
  • Assist in recruiting, interviewing, hiring, and training members of the team
  • Provide coaching and disciplinary actions, as necessary
  • Review daily and manage/approve team timecards in ADP


Education and Experience:
  • 3-5 years of office management and previous supervisory experience required
  • High school diploma or GED required
  • Associate’s or Bachelor’s degree in business field or property management and/or at least 4 years of transferrable work experience preferred
  • Intermediate proficiency in MS PowerPoint, Excel, and Word strongly preferred
  • 45-50 wpm typing speed


Knowledge, Skills & Proficiencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, The requirements listed below are representative of knowledge, skill, and/or ability required.
  • Ability to build and maintain positive working relationships
  • Strong communication skills, written, and verbal
  • Well-developed interpersonal aptitude including excellent organizational abilities
  • Effective problem-solver & collaborator
  • Skills and/or aptitude for managing a systems approach to administrative support


Tools & Equipment Used:
  • Computer, Keyboard
  • Office Equipment including phone system, printers, fax machines, mail machines, etc.


Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job
  • Sitting at a desk
  • Use of keyboarding
  • Able to lift up to 50 pounds.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.
Create a job alert for this search

Team Lead Alberta - Community Support Services • Calgary, AB, CA

Similar jobs

Community Support Worker Team Lead

The Mustard Seed SocietyCalgary, Canada
Full-time +1

Job Category: Community Impact and ProgramsRequisition Number: COMMU Posted : May 13, 2026Full-TimeLocations Showing 1 locationDescription Are you a natural leader who thrives in a fast-paced, comm... Show more

 • Promoted

Customer Support Team Lead

Bells of Steel Inc.Calgary
Full-time

We design and manufacture high-quality strength and exercise equipment for home gym enthusiasts and fitness pros alike.Whether you're a seasoned gym rat or just getting into the swing of things, we... Show more

 • Promoted

IBM Maximo Lead Technical Consultant

Net2Source (N2S)airdrie, ab, ca
Full-time

Job Title: IBM Maximo Lead Technical Consultant.Location: Calgary, Canada (Hybrid – open for remote also).IBM Maximo Lead Technical Consultant with expertise in the Utilities industry to lead and d... Show more

 • Promoted

Service Line Manager, Demolition, Decommissioning & Abandonment

FLINT Corp.Okotoks, Alberta, Canada
Full-time

FLINT is a leading service provider in Canada’s energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental services.Co... Show more

 • Promoted

Tech Lead – EVR

Querentiacalgary, ab, ca
Full-time

We are seeking an experienced Tech Lead – EVR to provide technical leadership, solution architecture guidance, and hands-on development oversight for enterprise-scale applications and platform tran... Show more

 • Promoted

Growth-Oriented Team Lead Alberta

ColliersCalgary
Full-time

Become a pivotal Growth-Oriented Team Lead with Colliers Project Leaders across Alberta.Inspire teams, drive business growth, and foster community impact in innovative project delivery.In this lead... Show more

 • Promoted

Team Leader (On Call) - Community Stabilization

Wood's HomesCalgary, Canada
Full-time

Team Leader (On Call) - Community Stabilization Job Description We're a not-for-profit mental health centre based in Calgary, with locations across Alberta.Our mission is to build good mental h... Show more

 • Promoted

Team Lead For Community Support Services

FirstService Residential CanadaCalgary, Canada
Full-time

Elevate community support efforts as a Team Lead for FirstService Residential in Calgary.Lead a team dedicated to providing exceptional administrative support and service in both Calgary and Edmont... Show more

 • Promoted

Team Leader for CASS Residential Program

Calgary-Alternative-Support-ServicesCalgary, AB, CA
Full-time

Join Calgary Alternative Support Services as a Team Leader and support individuals with developmental disabilities.Empower clients and lead a frontline team in a fulfilling full-time role.At CASS, ... Show more

 • Promoted

Customer Support Team Lead

Stichting Mission on WheelsCalgary, AB, CA
Full-time

We design and manufacture high-quality strength and exercise equipment for home gym enthusiasts and fitness pros alike.Whether you're a seasoned gym rat or just getting into the swing of things, we... Show more

 • Promoted

Algebra Private Tutoring Jobs High River

SuperprofHigh River, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausHigh River, AB, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Community Support Worker Team Lead

TheseedCalgary, Canada
Full-time +1

Job Category: Community Impact and Programs Requisition Number: COMMU Posted : May 13, 2026 Full-Time Locations Showing 1 location Description Are you a natural leader who thrives in a fast-... Show more

 • Promoted

Team Lead - Ka-pe-kiwehtahat Housing Program

FearisnotloveCalgary, AB, CA
Full-time

The Ka-pe-kiwehtahat Team Lead is responsible for providing leadership and supervision to the Housing Support Team, overseeing the coordination and delivery of program activities, ensuring that ind... Show more

 • Promoted

Resident Support Team Leader - C$24 - C$30 An Hour - Part Time

The Salvation ArmyCalgary, Canada
Part-time

The Team Leader provides support and supervision to Resident Support Workers, ensuring a safe environment and assisting residents with referrals and resources. Show more

 • Promoted

Elder Care Provider Wanted - Compassionate Elder Care Provider Needed In High River, Alberta

ElderCare.comOkotoks, Alberta, Canada
Part-time

Hello, I'm Thomas, and my family is seeking a caring and reliable elder care provider in High River, Alberta.In will be in the actual High River Hospital.We are looking for someone available fo... Show more

 • Promoted

Team Lead

McmancalgaryCalgary, AB, CA
Full-time +1

Team Lead – The James House Program.Permanent Full-Time, Internal/External.At McMan Calgary & Area, connection is at our core.Every year we make a meaningful difference in the lives of more than 5,... Show more

 • Promoted

Hybrid Ariba Support Analyst Role

BrunelAirdrie, AB, Canada
Full-time

Become an integral part of Brunel as a Hybrid Ariba Support Analyst based in Calgary, Alberta.Youll be responsible for providing functional and administrative support for SAP Ariba while engaging w... Show more

 • Promoted • New!

GARAGE - Team Leader PT - Southcentre Mall

Groupe Dynamite, Inc GarageCalgary, AB, Canada
Full-time

We’re not just a fashion brand – we’re a movement.At<br/><br/>GARAGE , we live for unapologetic confidence, turning everyday moments into something unforgettable, and creating spaces wh... Show more

 • Promoted • New!

CAN Team Leader - Alberta

Ems-Inc.Calgary
Full-time +2

Southcentre Mall Calgary (SCC).Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional ... Show more