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Team Lead Alberta - Community Support Services
Team Lead Alberta - Community Support ServicesFirstService Residential • Calgary, AB, CA
Team Lead Alberta - Community Support Services

Team Lead Alberta - Community Support Services

FirstService Residential • Calgary, AB, CA
8 days ago
Job type
  • Full-time
Job description

Description


The Team Lead, Community Support Services (CSS) is responsible for the management and oversight of a team of Community Support Services (CSS) associates. The role directly supports the company mission, objectives and goals, and is responsible for executing and upholding our processes, changes, etc. The Team Lead will work out of the Calgary office but will be required to attend both offices in Alberta, the Calgary office and Edmonton office.



Provides effective administrative support to Community Managers by:
  • Creating a variety of documents using proscribed procedures and templates
  • Thoroughly proofreading documents, correcting clerical errors and suggesting editorial changes
  • Saving and distributing documents as needed
  • Accurately updating relevant databases and directories
  • Completing or assisting in large, complex or sensitive projects


Ensures that the Administration department operates efficiently by:
  • Ensuring that regulatory deadlines are met
  • Communicating with Condo Managers to resolve challenges, errors and concerns
  • Communicating with and providing feedback to stakeholders, such as CSS leadership, the Operations team and Executive Leadership as needed
  • Overseeing a team of CSS associates
  • Creation, implementation & improvement of CSS processes
  • Approving administrative associate timecards and time off requests
  • Completing CSS tickets as time permits

Continually works to improve the efficiency of the Administration department by:
  • Participating in the selection process for new associates, including interviewing & hiring
  • Performance managing associates in line with company policies
  • Implement training & auditing of new processes as it relates to their team
  • Conducts team performance reviews
  • Provide continued feedback on the admin department and processes

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.
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Team Lead Alberta - Community Support Services • Calgary, AB, CA

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