Quality Assurance Manager, Validation

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Quality and regulatory affairs
Job posting ID: 8475

​Employment status: Regular full-time

Classification: MGMT
Salary grade: 10
Salary/Rate of pay: $114,800 - 135,100

Application deadline: 2026-04-17
Application requirements:

• Your up-to-date resume.
  
  

This position is open to: Internal and External applicants

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you’re looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Abouttherole

Canadian Blood Services is looking for a Regular Full-Time Quality Assurance Manager, Validationto join our dynamic Quality Assurance team. The work of the Quality Assurance Manager is integral to Canadian Blood Services role as Canada's Lifeline.

Reporting to the Associate Director, QA Development & Change, the Quality Assurance Manager, Validation is responsible for the development, implementation, monitoring and continuous improvement of the national standardized validation process. In conjunction with Quality Management System department, the Manager is responsible for the establishment and implementation of training on the national validation process, and ensuring that process support and subject matter expertise is made available to the user community of the validation process. The Manager is responsible for the definition, collection, analysis and review of process performance monitoring metrics, effectively monitoring and managing the national validation process, and identifying opportunities for improvement.

The Manager will support the national validation process through the provision of services to the organization, including the provision of validation subject matter expertise, the management of validation projects, and the preparation of national validation status reports.

The Manager must have a thorough understanding of applicable Good Manufacturing Practices as defined by Health Canada, and in particular the theory and application of validation principles and processes, and their integration into a Quality Management System.

Formula for Success

• Directs the validation department by overseeing personnel recruitment, training, and performance management while aligning departmental objectives and budgetary targets with broader corporate goals.

• In conjunction with Quality Management System department, leads the end-to-end development, implementation, and continuous improvement of national standardized validation processes (equipment, software, and procedures), ensuring full regulatory compliance and operational alignment through cross-divisional collaboration, stakeholder consultation, and robust CAPA/non-conformance oversight.

• Orchestrates the lifecycle of process performance by defining and monitoring key leading and trailing indicators, chairing management reviews, and leveraging data analysis to drive continuous improvement of national validation standards.

• Serves as the primary expert for the national validation process, providing strategic guidance, mentoring, and technical coaching to the process user community to ensure organizational proficiency.

• Manages the delivery of national validation services by prioritizing project requests, overseeing technical execution (equipment, process, and systems), and governing the selection and performance of external consultants to ensure all deliverables meet regulatory and organizational standards.

• Collaborates on QA&RA divisional initiatives and continuous improvement projects while cultivating strong stakeholder relationships to advance organizational quality standards.

Desired Education and skills

• Post-secondary level education in a relevant discipline from a recognized academic institution, or equivalent professional education and experience.
• Minimum of 10 years of progressive related experience, including experience in supervising professional staff, in quality management systems, process design, control and continuous improvement, validation and project management. Experience in pharmaceutical, device or biologic manufacturing under GMP is required.

• Proven effective interpersonal, facilitation and English language communication skills.

• Good presentation and public speaking skills.

• Ability to lead and facilitate cross-functional teams.

• Proven effective writing skills.

• Sound organizational and time management skills.

• Demonstrated analytical, problem solving and strong decision making skills.
  
  

What we offer you

• Competitive base salary
• Annual Performance Award up to 10%
• Comprehensive group health, dental and vision benefits
• Defined Benefits Pension Plan
• Employee discounts, wellness programs and much more

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location at least 40% of the time/2 days of the week.
• Position requires a minimum travel commitment of 10%.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply! This could be your next step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Applicants who require accommodation should discuss their needs with us.

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