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Fraud Knowledge & Governance Analyst
Fraud Knowledge & Governance AnalystScotiabank • Scarborough, ON, CA
Fraud Knowledge & Governance Analyst

Fraud Knowledge & Governance Analyst

Scotiabank • Scarborough, ON, CA
2 days ago
Job type
  • Full-time
Job description

Is this role right for you?

In this role you will:
  • Manage the end-to-end design, development, delivery and maintenance of knowledge documentation, including procedures, standards, job aids and process maps, to support organizational goals and objectives. Execute knowledge change requests to ensure accuracy, adherence to formatting and language standards, and compliance with audit and regulatory documentation requirements.
  • Provide insights and recommendations to leadership on knowledge and content gaps, risks and strategic improvement opportunities.
  • Collaborate with stakeholders to identify and recommend the right strategies and solutions to meet business objectives.
  • Reviewing and optimize new and existing procedures and/or processes to improve operational efficiencies, enhance a user-centric experience and ensure content accurately reflects key processes and controls, and is aligned with applicable internal control and compliance frameworks and leading practices.
  • Liaise with the business and project leads, managing change requests of all complexities (including, but not limited to: impact list creation and analysis, timelines and submission monitoring, etc.).
  • Responsible for creating, maintaining and enhancing weekly / monthly reports, for both internal use and for stakeholders.
  • Support the Annual Review program, and the maintenance of other repositories as applicable, ensuring an accurate inventory for Knowledge content.
  • Work on multiple projects individually or as a part of a project team to implement and support Fraud and/or enterprise-wide initiatives on behalf of the Fraud/Change Management/Knowledge Management domain.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

  • 3+ years’ experience in consulting, research and analysis, knowledge management, business process improvement, internal controls and/or project management
  • Experience with technical writing
  • Strong understanding of fraud operations and broader fraud management function, control frameworks, and technologies and solutions.
  • Strong verbal communication skills are required to effectively support delivery of end user documentation and technical standards.
  • Expert knowledge of the following software systems: Microsoft Office (Word, Excel, PowerPoint, Outlook etc.) SharePoint
  • Working knowledge of the following applications: Visio Adobe suite Vyond

What’s in it for you?

  • A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
  • A competitive compensation and benefits package
  • Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
  • Get a great overview of how the Bank operates by joining the Global Operations team in a role that has widespread impact across all major business lines and functions.
  • Hybrid working environment allowing for work/life balance
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Fraud Knowledge & Governance Analyst • Scarborough, ON, CA

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