Clinical Practice Lead- Client Experience Manager

Clinical Practice Lead- Client Experience Manager

Job Locations CA-ON-Owen Sound ID 2026-5441 Category Management Position Type Temporary Full-Time

Who We Are

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

Overview

Client Experience Manager position in the Huron Perth and Grey Bruce region of our South West branch. This is a twelve-month temporary full-time secondment, with the potential to transition into a permanent role should the program be successful. During the start up period, the Client Experience Manager will also perform Clinical Practice Lead functions for the region.

Hours of work will be Monday-Friday as well as participation in the Branch Manager On-Call, which includes evenings and weekends on a rotational basis.

What We Offer

• Competitive salary, comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• Flexible work from home arrangements supporting employee work life balance
• Inspiring leadership and opportunities for professional growth
• Supportive & dedicated Safety Health & Wellness team & Pandemic Response team
• Interprofessional collaboration with our Professional Practice Research & Education Team
• This position offers a competitive compensation grid, with salary progression based on hours worked and role-specific criteria. The salary range is $76,869.00 to $96,622.50, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves

Our leadership team plays a critical role in providing high quality patient care, mentoring our health care teams and inspiring others.

• Client Advocacy: Serve as a liaison between clients, families, community care teams, and healthcare providers to ensure that clients receive appropriate care and support to achieve their goals and return to work where indicated.
• Client Experience: Develop and implement comprehensive care plans tailored to individual client needs, including scheduling appointments, managing medication, and facilitating referrals to specialists.
• Monitoring Progress: Track client progress and adjust care plans as necessary, ensuring that all aspects of care are addressed, and that clients are educated about their health conditions.
• Collaboration: Work closely with interdisciplinary teams, including community care teams, the referral source, and other health care providers, e.g. family physicians, to coordinate care and achieve client goals.
• Education: Provide education and resources to clients and their families to help them understand their health conditions and navigate the healthcare system.
• Documentation: Maintain accurate and up-to-date client records, ensuring compliance with healthcare regulations and relevant college standards.

What You Bring

• Registered Nurse (RN) degree
• 3 - 5 years of job-related experience or an equivalent combination of education and experience
• Registration with the College of Nurses of Ontario (CNO)
• Proven computer skills, including email, word processing, work scheduling systems
• Thorough knowledge of case management skills and nursing processes and practices
• Vehicle is required and some regular travel is required
• Leadership and people management skills are an asset
• Excellent English verbal and written communication skills
• French language skills are an asset
• Clear Background and Vulnerable Sector Check

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.

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