IMAC Deployment Technician

Job Title: IMAC Deployment Technician
Location: Manitoba, CAN, R3E 0T2
Duration: 6 Months
Job Type: Temporary Agreement
Work Type: Onsite

Job Description:

• The IMAC Deployment Technician is responsible for the installation, movement, addition, and change (IMAC) of end-user computing equipment across client sites.
• The role supports hardware deployments, refreshes, relocations, and decommissioning activities while ensuring minimal disruption to business operations.

• Install, move, add, and change desktops, laptops, monitors, docking stations, printers, and peripherals
• Perform workstation setups, relocations, and hardware refreshes - Disconnect, pack, transport, and reconnect IT equipment as required
• Ensure proper asset tagging, inventory updates, and documentation - Provide basic troubleshooting and support during deployment activities
• Coordinate with project leads and site contacts to meet deployment schedules - Follow client standards, security policies, and health & safety procedures.

• Hands-on experience with IMAC or deployment services
• Knowledge of desktop hardware, peripherals, and basic networking (LAN, cabling)
• Strong attention to detail and ability to follow deployment runbooks
• Good customer service and communication skills
• Ability to work on-site and lift/move equipment as needed

• Do In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service oriented technicians

• You will be expected to deliver exceptional customer service as the face of cliet.
• You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.
• Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems you make it happen.
• Be helpful and understanding - provide the support you would want
• Customize the customer experience for every individual all communication, instructions, and product knowledge to the level of the individual.
• Determine the most cost effective repair to minimize customer downtime.
• Be proactive Prepare reports for analysis of product failure trends and service issues.
• In short, you service our customers with whatever technical issues they may have in the most pleasant way possible

• Work WithAs a client Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs.
• You'll work to create the ideal experience that any customer would seek to encounter.
• For many of our customers, technology problems can be frustrating but easily solved by educating them.
• Your patience is a virtue! You'll be the face of our operation and the go-to for what makes our company run our customers.

• 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.
• A+ Certification or able to obtain within first 6 weeks of employment.
• Solid experience and understanding of IT services and products
• Enthusiastic about technology and willing to learn and stay on the cutting edge
• Personableo Relatable and responsible when interacting with ALL customers
• When the customer has a problem are they going to dread your visit
• If yes, you're not picking up what we're putting down.
• Consultative approach to solving issues

• Able to transform technical IT solutions lingo into terms everyone understands.
• Impeccable follow-through to customer satisfaction.
• Will attempt to connect to anyone you meet, no matter how difficult.

• Insatiable desire for knowledge, independence, and success strive for more than the status quo.
• Not intimidated by problems you've never seen before?confidence is key
• Hungry to work hard and hungry to grow your career

TekWissen Group is an equal opportunity employer supporting workforce diversity.