Mystery Shopper - Apartment Rental Experience Researcher

Work with our client, a premier real estate investment firm, as a Part-Time Researcher in Victoria, BC! We are seeking detail-oriented individuals to conduct professional mystery shopping assignments across various residential properties. In this role, you will evaluate the end-to-end rental experience—from the initial digital inquiry to the final in-person tour. This is a flexible, independent position perfect for those looking to earn extra income while providing valuable consumer insights. You will act as a prospective tenant to assess property maintenance, staff professionalism, and sales efficacy.

Location: Various locations in Victoria, BC
Position: Mystery Shopper - Apartment Rental Experience Researcher
Hours: 2 to 6 hours a week (Flexible) - each assignment will be given a limit of 2 hours maximum
Pay: $25/Hour

Advantages
• Work between 2 to 6 hours per week based on your availability.
• $25/hour (each assignment is capped at a 2-hour maximum).
• Manage your own assignments and timelines within the project scope.
• Your detailed feedback directly influences the customer service standards of major Canadian real estate properties.

Responsibilities
• Initiate contact via online web forms, follow up with professional telephone inquiries, and conduct scheduled in-person property tours.
• Accurately portray a prospective renter looking for occupancy for the following month.
• Document every interaction, including call timestamps, staff names, and specific observations regarding property upkeep and sales presentations.
• Compose clear, objective, and thorough reports detailing your experience and the "customer journey."

Qualifications
• Must have excellent written and verbal English skills for reporting and professional interactions.
• Ability to begin assignments immediately upon confirmation and meet strict 24-hour follow-up windows.
• A keen eye for detail regarding building maintenance and customer engagement.
• Must have a reliable computer/smartphone for submitting online inquiries and recording narrative reports.
• Must have a vehicle to travel to various residential property locations throughout Victoria, BC.

Summary
Two easy ways to apply:

1. Apply online: http://www.randstad.ca
2. Email resume to wesley.chung@randstad.ca; raj.sra@randstad.ca

Please notify that we welcome all applications, however only the ones with relevancy will be considered.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.