Talent.com
EF Education First
Emergency Phone SupportEF Education First • Toronto, Toronto, ON, Canada
Emergency Phone Support

Emergency Phone Support

EF Education First • Toronto, Toronto, ON, Canada
30+ days ago
Job type
  • Part-time
Job description

Schedule & Availability:

  • Evenings: 5:30 PM – 8:30 AM (Monday–Friday)
  • Full coverage: Saturday & Sunday
  • On-call position with a fixed stipend for availability and support.

Key Responsibilities:

  • Keep the emergency phone active and respond all calls and messages received.
  • Answer calls in clear, professional English
  • Assess situations, troubleshoot, and resolve or escalate appropriately.
  • Handle urgent situations including:Airport transfers (delays, missed students, arrivals/departures, cancellations and rebookings)Student housing or host family concernsLost or missing documentsLockouts or urgent accommodation issuesHealth-related incidents (hospital visits, mental health concerns)
  • Distinguish between emergencies and non-emergencies, reassuring students and scheduling follow-up with EF staff during business hours when appropriate.
  • Liaise with transfer companies, host families, EF staff, and sales offices as needed.
  • Escalate life-threatening or critical cases to the School Director and EF emergency response team immediately.
  • Log the communication to the necessary channel.
  • Message the correct staff if attention is required immediately

Requirements:

  • Fluent in English (spoken and written)
  • Fluency in an additional language is preferred, with Spanish, French, or Japanese considered an asset
  • Strong communication and problem-solving skills
  • Ability to remain calm under pressure and follow protocols
  • Reliable internet access and availability by phone (emergency phone provided by EF)
  • Flexibility to respond at all hours during coverage times

Ideal Candidate:
A dependable problem-solver who can respond to emergencies with professionalism and empathy. Must be comfortable making quick decisions, reassuring students, and escalating when needed. Individuals who are able to work under pressure, and have the ability to multitask will succeed in this role.

Create a job alert for this search

Emergency Phone Support • Toronto, Toronto, ON, Canada

Similar jobs

Speech Language Pathologist

Saint ElizabethToronto, ON, CA
Full-time

The Acute Care Transitions Program ensures seamless, compassionate care as patients move from hospital to home.Designed to support both patients and their families, the program connects individuals... Show more

 • Promoted

Tech Support Representative with Customer Focus

telMAX Inc.Markham, ON, CA
Full-time

Become a Tech Support Representative committed to resolving customer inquiries and enhancing their experience with our products.Your communication skills will play a key role in building customer r... Show more

 • Promoted

Remote Inbound Call Center Rep – Customer Support

MCIToronto, ON, CA
Remote
Full-time

A leading Business Process Outsourcing company is seeking a Remote Inbound Call Center Representative.You will be responsible for answering customer inquiries, providing information about products,... Show more

 • Promoted

On-Call Shelter Support Specialist

Dixon HallToronto, ON, CA
Permanent

A community service organization in Toronto is seeking Relief Shelter Workers to assist vulnerable individuals.Responsibilities include operating client-focused services, contributing to program pl... Show more

 • Promoted

Call Center Sales Specialist

Globalfaces DirectToronto, ON, CA
Full-time

Our Call Centre is looking for highly talented, competitive sales professionals to join our outbound tele‑fundraising team and provide our clients with best‑in‑class fundraising services.If you are... Show more

 • Promoted

LOC Medical Hospital Service Technician

LOC MedicalToronto, ON, CA
Full-time

Contribute to patient satisfaction as a Hospital Service Technician at LOC Medical in the Greater Toronto Area.Your role will focus on service issue resolution and equipment maintenance.As a Hospit... Show more

 • Promoted

Donor Acquisition Specialist – Charity Call Center

Globalfaces DirectToronto, ON, CA
Full-time

A leading fundraising organization in Toronto is looking for a Call Center Sales Specialist.In this role, you will engage with potential and existing donors to drive monthly donations for major cha... Show more

 • Promoted

Direct Support Professional

Cedar Heights Residential LivingMarkham, York Region, CA
Full-time +2

Cedar Heights is seeking caring, enthusiastic, energetic, and professional individuals to work with children, adolescents, and adults within our homes located in Mono, Orangeville, Tottenham, Markh... Show more

 • Promoted

Contract IMT Specialist: Disaster Response Cadre

Hagerty Consulting IncToronto, ON, CA
Full-time

A leading emergency management consulting firm in Canada is seeking Incident Management Team (IMT) Members for its Response Cadre.You will support state and local agencies during disaster missions ... Show more

 • Promoted

Insurance Broker — Unlimited Earnings + Lead Support

Verdant InsuranceMarkham, York Region, CA
Full-time

An established industry player is seeking motivated Insurance Brokers to join their dynamic team.This commission-only role offers unlimited earning potential for driven individuals.With supplementa... Show more

 • Promoted

Compassionate Overnight Shelter Support Worker for Participant Care

YWCA TorontoToronto, ON, CA
Part-time

Step into the role of Shelter Support Worker, providing overnight care and support to vulnerable populations.Your mission will include crisis intervention and promoting safety and dignity for parti... Show more

 • Promoted

Customer Care Representative (Call Centre Bilingual English&Spanish)

Rubicon PathMarkham, York Region, CA
Full-time

Customer Care Representative (Call Centre Bilingual English & Spanish).Our Client is one of North Americas most experienced submetering providers, who brought turnkey solutions to our clients for o... Show more

 • Promoted

Support Agent for Roam Subscribers

Toronto Film SchoolToronto, ON, CA
Full-time

Navigate customer interactions and support Roam subscribers as a Support Agent located in Etobicoke.Your focus will be on delivering a remarkable experience to every customer who reaches out.At Roa... Show more

 • Promoted

Elmwood Spa Call Centre Service Representative

Elmwood SpaToronto, ON, CA
Full-time

Elevate guest experiences at Elmwood Spa as a Call Centre Service Representative.Provide exceptional service assisting with inquiries and reservations while hitting quality and sales targets.Elmwoo... Show more

 • Promoted

Supervisor, Support Services (Finch Reactivation Care Centre)

Humber River HealthToronto, ON, CA
Full-time

Lighting New Ways In Healthcare.Since opening our doors in 2015 as North America’s first fully digital hospital, we remain dedicated to changing the hospital experience, the community we serve, and... Show more

 • Promoted

Service Technician

WASH Multifamily Laundry SystemsToronto, ON, CA
Full-time

Service TechnicianApply: Canada - Toronto: Full time: Posted Yesterday: R-2026-313WASH is a company that our customers depend on to keep them going so they can provide valuable services to their cl... Show more

 • Promoted

Echo Tech/Cardiac Sonographer

eTeamRichmond Hill, York Region, CA
Full-time

Be among the first 25 applicants.This range is provided by eTeam.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Certification required, CCI or ... Show more

 • Promoted

Emergency Physicians – Markham Stouffville Hospital

Oak Valley HealthMarkham, York Region, CA
Full-time

You embody Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage.You are a patient and/or client‑centered individual who performs at an exemplary ... Show more

 • Promoted

Speech Language Pathologist

SE HealthToronto, ON, CA
Full-time

Make an Impact on People’s Lives; Join SE Health as Speech Language Pathologist.SE Health Speech Language Pathologist are the best of the best.We provide person centered care, an ability to build r... Show more

 • Promoted

TELUS Monitoring Station Specialist

Intello Technologies Inc.Toronto, ON, CA
Full-time

Join TELUS as a Monitoring Station Specialist I, where you will play a key role in ensuring customer security.Responsible for responding to various alarm signals, your efforts directly impact safet... Show more