Develop end-user documentation (user guides, quick reference guides, SOPs) aligned to Dynamics 365 modules (e.g., Finance, Supply Chain, Sales, Customer Service)
Design and build instructor-led and eLearning courseware, including presentations, exercises, and assessments
Translate complex system workflows into simple, user-friendly content tailored to diverse audiences
Partner with SMEs, business stakeholders, and project teams to validate content accuracy
Support UAT, training delivery, and post-go-live adoption activities
Maintain and update documentation as system enhancements are released
What you must have:
5+ years creating training and documentation for enterprise systems, ideally Dynamics 365
Strong understanding of ERP/CRM processes and user adoption best practices
Experience with instructional design methodologies and adult learning principles
Proficiency with eLearning tools and LMS platforms
Excellent writing, communication, and stakeholder engagement skills
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
REMOTE Sr. D365 Courseware & User Guide Consultant • Vernon, BC
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