Serve as a key technology partner to business leaders and SMEs across Operations, Sales, Finance, Supply Chain, and Customer Service.
Lead requirements gathering, capability assessments, use-case discovery, and solution evaluation.
Assess current systems for optimization opportunities and recommend enhancements to improve efficiency and value.
Support software selection processes, including RFPs, demos, and vendor assessments.
Application Ecosystem Management
Oversee performance, configuration, and functional alignment of core applications such as ERP, CRM, WMS, TMS, PIM, and eCommerce platforms.
Maintain documentation including configuration details, workflows, data flows, and system inventories.
Identify opportunities to standardize processes and improve system usability and adoption.
Vendor & Partner Coordination
Act as the primary liaison with software vendors, consultants, system integrators, and solution providers.
Manage support escalations, enhancement requests, and service quality to ensure outcomes meet expectations.
Contribute to SoWs, project plans, and vendor roadmaps to ensure alignment with business priorities.
Implementation Leadership
Lead or co-lead system upgrades, module deployments, new feature implementations, and major enhancements.
Coordinate with implementation partners to ensure clear requirements, effective testing, and smooth cutovers.
Manage UAT, training coordination, change management, and adoption support to ensure strong business readiness.
Continuous Improvement & Governance
Identify process and system improvements that enhance reliability, scalability, and business value.
Support the VP, Technology in shaping the application roadmap and prioritizing initiatives.
Promote best practices in release management, system governance, and operational readiness.
What you must have:
Level: 8+ years in IT Business Systems or Solution Delivery
Core Systems: Deep functional experience implementing and enhancing several of the following: ERP (e.g., NetSuite, Infor, Dynamics, SAP, Epicor, JDE), CRM (e.g. Salesforce, HubSpot), WMS/TMS (Supply Chain), or PIM (e.g. Inriver, Salsify, Plytix) and Commerce platforms (e.g. Salesforce, Shopify)
A versatile business-technology generalist background with a proven track record leading complex, multi-vendor implementations and coordinating matrixed teams and partners.
A collaborative, business-focused mindset—skilled at partnering with teams, solving problems, and driving meaningful system improvements.
Excellent communication and facilitation skills; comfortable engaging business leaders and SMEs and influencing decisions to move initiatives forward.
High levels of proactivity, organization, and comfort with ambiguity; a structured thinker who evaluates options, recommends solutions, and supports execution.
Strong project management capabilities (Agile or hybrid), with the ability to manage multiple initiatives simultaneously.
Solid vendor and partner management experience, including working with consultants and system integrators across full delivery lifecycles.
Salary/Rate Range: $90,000.00 - $110,000.00
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
Manager, Business Systems • Vancouver, British Columbia
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