Customer Service Representative

Are you a detail-oriented professional looking to make an impact in the healthcare supply chain? We are seeking a Customer Service Representative to join a high-compliance, leading pharmaceutical logistics provider in Milton. This role is a key part of our logistics operations, ensuring the accurate and timely distribution of essential pharmaceutical products. If you thrive in a fast-paced environment where precision is the top priority, this is the role for you.

Details:
Location: Milton, ON ( 100% On-site)
Term: Temporary (Short-term coverage, 1–2 months)
Schedule: Monday – Friday (9:00 AM – 5:00 PM)

Advantages
- Competitive Compensation: Earn between $23.00 – $24.00/hour based on language skills and experience.
- Professional Growth: Work within a high-compliance, "gold standard" pharmaceutical environment.
- Convenient Location: Accessible by public transit with free on-site parking available.
- Immediate Start: Streamlined interview process with the goal of getting you started as soon as possible.
- Supportive Environment: Join a collaborative team of 10+ logistics experts in a modern facility.

Responsibilities
- Order Management: Efficiently process B2B pharmaceutical orders using an ERP system, ensuring 100% accuracy and compliance.
- Inbox Coordination: Manage and prioritize shared email inboxes, responding to inquiries regarding inventory levels, pricing, and shipment ETAs.
- Time-Sensitive Deadlines: Maintain a high sense of urgency during peak hours (9 AM – 3 PM) to ensure "rush orders" meet critical same-day delivery windows.
- Issue Investigation: Proactively resolve order discrepancies and shipping delays to maintain high service levels.
- Account Administration: Assist with the setup of new accounts and verify the active/inactive status of healthcare clients within the database.

Qualifications
- Experience: Previous experience in a Customer Service, Distribution, or Logistics role is required (Pharmaceutical industry experience is a major asset).
- Language: Professional fluency in English is required; Bilingualism (French/English) is strongly preferred.
- Technical Skills: High proficiency in Microsoft Outlook and Excel, with the ability to navigate complex ERP systems and web browsers easily.
- Efficiency: A self-starter capable of working under pressure with minimal supervision to meet daily "mailbox clean" goals.
- Compliance Mindset: Strong work ethic with a high level of attention to detail and a commitment to following strict protocols.

Summary
If you believe you are the best fit for this role, we want to hear from you directly. Send your resume to Gitika at gitika.arya@randstad.ca with the subject line "Customer Service Representative." In your email, please highlight your specific experience working in customer service and how you thrive in fast paced environments.

This is an actively recruiting position with immediate vacancies.

We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.