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IT Support Analyst
IT Support AnalystThe Good Samaritan Society (Lutheran Social Service Organization) • Edmonton, Canada, United States
No longer accepting applications
IT Support Analyst

IT Support Analyst

The Good Samaritan Society (Lutheran Social Service Organization) • Edmonton, Canada, United States
18 days ago
Job type
  • Full-time
Job description

Salary: $74,241 - 103,141 per year

Requirements:
  • Diploma in Computer Engineering Technology or Computer Support Technician, plus a minimum of 4 years of relevant experience.
  • Combination of certifications such as ITIL, MCSA, Microsoft 365 Certified Desktop, Microsoft Certified Azure Fundamentals, and other relevant credentials is advantageous.
  • Over 5 years of experience in designing and managing networks and security, particularly in organizations of similar size.
  • Comprehensive knowledge of Microsoft technologies including Windows Server, Microsoft Exchange, Office 365, and Active Directory.
  • Proficient in TCP/IP networking, Firewalls, Wi-Fi, and switches.
  • Experience with VMware, HP, and Dell servers for at least 3 years.
  • Capability to travel to remote sites in Alberta and BC as required.
  • Proficient in providing technical support and resolving lateral technological issues.
  • Strong communication skills to convey technical information effectively to users.
Responsibilities:
  • Deliver moderate problem-solving assistance related to various software applications and hardware systems for executives, management, staff, and IT teams.
  • Conduct detailed individual and group training sessions on new or updated technologies for staff.
  • Install and maintain corporate database and network servers, providing recommendations to enhance performance and functionality.
  • Assist in implementing the vision and strategy for Good Samaritans growth and transformation to effectively serve our community now and in the future.
  • Collaborate with Tier 1 and Tier 2 Technical Support Engineers to resolve challenging technical issues.
Technologies:
  • Active Directory
  • Azure
  • Hardware
  • Support
  • ITIL
  • Microsoft 365
  • Network
  • Office 365
  • Security
  • TCP/IP
  • VMware
  • Windows
  • Cloud
  • Cisco
  • SQL
  • SharePoint
  • TOGAF

More:

At Good Samaritan Society and Good Samaritan Canada, we take pride in being the largest not-for-profit provider of seniors care in Alberta and British Columbia. Since 1949, we have dedicated ourselves to creating safe and nurturing environments where individuals feel cared for and valued. Our Head Office is located in Edmonton, Alberta, where our IT Support Analyst 2 will play a pivotal role in supporting our IT Operations team. We offer a comprehensive benefits package inclusive of competitive salaries, learning opportunities, and work/life balance to our employees, as well as the chance to actively contribute to our mission of delivering exceptional care.

last updated 14 week of 2026

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