Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager Data Center (Remote) • Nanaimo, BC, CA
Stiris Research is an entrepreneurial Clinical Trial Management Company providing Phase I through IIIB full-service support to Biotechnology and Biopharmaceutical companies.We make a difference by ... Show more
As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services.Through our core human values – proximity, teamwork, diversity, exc... Show more
Clinical Project Manager II – Clinical Trials.I am currently partnered with a Leading CRO who are looking to enhance their Clincial trial management team based in Canada.Having placed several key h... Show more
Bevy Commerce is a leading eCommerce agency specializing in Shopify development, omnichannel strategies, and Shopify POS setup and migration.We partner with some of the world's top eCommerce brands... Show more
We enable financial institutions to become digital leaders.As a professional team of global scale, we work with the best clients for great and exciting projects, in an environment where we learn am... Show more
The Product Incubation Manager drives new software product ideas through the company’s incubation track, from early ideation to MVP realization.The role focuses on accelerating innovation by struct... Show more
This role is a CONTRACT & REMOTE from anywhere in Canada ***.Senior PMO Manager – Product Delivery(SaaS/Remote/Contract).NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, emplo... Show more
We enable financial institutions to become digital leaders.As a professional team of global scale, we work with the best clients for great and exciting projects, in an environment where we learn am... Show more
Job Title: Clinical Project Manager.Department: Pharma Patient Support.Length of contract: 1-year contract.The CPM is responsible for the planning, implementation, management, and oversight of all ... Show more
As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services.Through our core human values – proximity, teamwork, diversity, exc... Show more
Project Manager, Pre-Clinical Pipeline Development.VP of Research and Translational Science.Remote, Canada or United States.KisoJi Biotechnology is headquartered in Montreal, Canada.May require tra... Show more
Empire life is looking to hire a Project Manager to join our Project Management Office team!.The Project Manager is responsible for proactively managing the initiation, planning, analysis, design, ... Show more
Stiris Research is an entrepreneurial Clinical Trial Management Company providing Phase I through IIIB full-service support to Biotechnology and Biopharmaceutical companies.We make a difference by ... Show more
We are Systematix and we are looking for a.Mergers & Acquisitions initiatives.Our client, a global enterprise organization, is seeking a Senior IT Project Manager to support a large-scale Mergers &... Show more
Temporary Associate Product Program Manager (18 months).The Temporary Associate Product Program Manager is an integral member of the Product Management team responsible for maintaining operational ... Show more
Regulatory Solutions and Services company, supporting large, mid, and small-sized global Life Sciences companies.With a mission to accelerate compliance and enable businesses to bring their product... Show more
Empire life is looking to hire a Project Manager to join our Project Management Office team!.The Project Manager is responsible for proactively managing the initiation, planning, analysis, design, ... Show more
Bevy Commerce is a leading eCommerce agency specializing in Shopify development, omnichannel strategies, and Shopify POS setup and migration.We partner with some of the world's top eCommerce brands... Show more
This role is a CONTRACT & REMOTE from anywhere in Canada ***.Senior PMO Manager – Product Delivery(SaaS/Remote/Contract).NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, emplo... Show more
Temporary Associate Product Program Manager (18 months).The Temporary Associate Product Program Manager is an integral member of the Product Management team responsible for maintaining operational ... Show more
){kind=logo}
