Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager Data Center (Remote) • Rocky View, AB, CA
About the job Project Manager (Remote within Canada).Arsenault specializes in the implementation of incentive compensation management, territory management, quota planning, and sales forecasting so... Show more
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations.Since 2011, our mission hasn’t changed — we’re here to stop breaches... Show more
Are you ambitious and looking to make the right move in your career? Now is the perfect time to join Egis.Egis is experiencing substantial growth in North America, made up of over 1,000 engineers, ... Show more
Gen II is a leading fund administration provider focused entirely on serving private capital asset managers and investors with a best-in-class combination of people, process, and technology.Gen II ... Show more
Manage Field Services projects in Calgary, AB with US Tech Solutions as a Project Manager.Oversee project profitability, customer relations, and team dynamics while driving successful outcomes.In t... Show more
A leading wood products manufacturer is seeking a Senior Technical Manager to manage and develop technical teams while promoting quality and continuous improvement across multiple mills.This remote... Show more
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.This range is provided by KTek Resourcing.Your actual pay will be based on your skills and experience ... Show more
The future you want is within reach.At PCL Construction Management Inc.PCL Family of Companies (PCL), we don't just build projects -- we build opportunities, careers and communities.We are 100% emp... Show more
Techno-functional Talent Specialist for SAP and non-SAP, IT and non-IT.CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive p... Show more
A global software company is seeking an experienced account manager to oversee the Canada territory.This remote role involves managing relationships with data center operators and closing new busin... Show more
An established industry player is searching for a dynamic Account Manager in the technology sector.This role focuses on driving business development by proactively acquiring clients and managing re... Show more
REMOTE 5 days a week - Office: College st.JTS requires a temporary dedicated Project Manager Senior.It is expected that the consultant resource will have the necessary Project Management skills and... Show more
A minimum of 10–15 years of experience in the Ontario EMS sector (land and air).Project management experience, including establishing a critical path, identifying milestones and deliverables, conti... Show more
Oversee client engagements and project execution in technical environments as a Project Manager.Manage risks, timelines, and deliverables while maintaining strong client relationships.In this role,... Show more
Senior IT Project Manager – Infrastructure & Technology (Office Move).Contract (with potential extension).Downtown Calgary, AB (onsite required, especially closer to move date).Monday to Friday, 9 ... Show more
Operating Sector: Transportation West & Foundations.Position Title: Project Manager.As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for fut... Show more
Focus Systems is supporting a client in seeking a.This role is ideal for a PM who thrives in complex environments, brings strong governance discipline, and can provide executive-level reporting and... Show more
Serve as primary Hexagon representative to customer partners.Effectively manage projects to deliver on time, on cost and according to client quality expectations.Develop project plans, including sc... Show more
Enterprise Project Manager (REMOTE).Enterprise Project Manager (REMOTE).Get AI-powered advice on this job and more exclusive features.Join us in pioneering breakthroughs in healthcare.Our inspiring... Show more
The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution.Unlocking this potential is the most important thin... Show more
