Client Delivery Manager

We are seeking a Client Delivery Manager to lead enterprise software implementations across North America. This is a hands-on, client-facing role focused on end-to-end delivery, managing timelines, stakeholders, and cross-functional teams, including consultants and solution architects.

Employment Type: Contract role, 30 hours per week for 6 months, ideally starting April 2026. With potential for extension or full-time conversion.

Responsibilities

• Lead end-to-end SaaS implementations (planning, execution, go-live, hypercare).
• Manage project timelines, deliverables, and milestones.
• Drive project governance, including risk and issue management.
• Collaborate with consultants, solution architects, and technical teams.
• Facilitate client calls, workshops, and stakeholder updates.
• Deliver executive-level reporting and presentations.
• Manage scope changes, competing priorities, and escalations.

Requirements

-6–10+ years of experience in Project Management / Implementation roles.

-Proven track record delivering enterprise SaaS implementations end-to-end.

-Experience managing:

• Cross-functional teams (consultants, technical teams, architects)
• Client stakeholders and executive communication

-Strong experience in:

• Risk mitigation and issue resolution
• Multi-project management and prioritisation

-Experience working in Agile or hybrid delivery environments.

-Proficiency in:

• Microsoft Project (or equivalent)
• Excel (tracking, reporting)
• PowerPoint (presentations)

NICE-TO-HAVE

• Experience with EHSQ, compliance, or safety/quality systems.
• Background in regulated industries (e.g. manufacturing, energy).
• Familiarity with Salesforce or CRM tools.