Technical Support Analyst III

Our client is a prominent Canadian multi-channel property and casualty insurance provider. With
a long-standing history of delivering superior experiences, our client has successfully
transformed into a digital leader within the insurance industry. Driven by a passion for innovation
and high performance, the organization is committed to helping customers, partners, and
employees thrive in a world of constant change.

Our client fosters a vibrant, ambitious culture and prioritizes a seamless user experience. As
one of Canada’s most innovative insurers, they offer a flexible, hybrid work environment that
encourages employees to bring their true selves to a collaborative and supportive workplace.
Role Summary

We are seeking a highly skilled Technical Support Analyst III to join the [Internal Technical
Group]. Reporting to the Technology Infrastructure Manager, you will support and continuously
improve our client's on-premise and cloud infrastructure—ensuring reliability, performance, and
an exceptional user experience.

This role requires deep expertise across Microsoft ecosystems, advanced troubleshooting skills,
and a passion for building resilient, secure, and scalable environments.


Advantages
Key Responsibilities
● Tier 3 Support: Provide advanced technical support for internal and external customers
utilizing the organization’s proprietary and enterprise systems.
● Infrastructure Management: Manage desktop/server hardware, operating systems, and
host applications, including installation, administration, security, and issue resolution.
● System Maintenance: Participate in maintenance planning and performance
management to ensure platforms meet service levels. Perform preventative maintenance
for on-prem systems and Azure elements.
● Change Management: Oversee system changes and tools, including activation,
verification, and recovery procedures.
● Business Continuity: Develop and monitor backup/recovery procedures and assist with
testing IT disaster recovery protocols.
● Web & Application Support: Maintain our client's web-based point-of-sale architecture,
public websites, and proprietary in-house applications.
● Network & Environment Admin: Administer WAN/LAN data networks, Mitel, MS
Server, IIS, SQL Server, MS Exchange Online, and CentOS/Linux/Unix environments.
Apply monthly security patches.
● Mentorship: Assist, coach, and mentor junior technical staff members.


Responsibilities
Technical Expertise
● Microsoft Ecosystem: Advanced knowledge of Windows Server/Desktop OS, Active
Directory, Azure Entra, Exchange Online, Azure Tenant Admin, RDS, GP Dynamics, and
O365.
● Networking: Deep understanding of TCP/IP, EIGRP/RIP, BGP routing, redundant
architectures, LAN/WAN/VPN, VLANs, and Wireless standards (802.11).
● Virtualization & Storage: Experience with Microsoft Hyper-V Clustering/Replication,
SQL Always On, Dell Blade Chassis, and SAN technologies (e.g.,
Compellent/PowerMAX, NetApp).
● Hardware & Security: Hands-on experience with physical servers, RAID controllers,
Cisco/Dell switching, and Next-Gen High Availability Firewalls (Layer 7).
● Automation & Backup: Proficiency with Power Automate, Ansible, or similar tools;
experience with Veeam, Unitrends, or other disaster recovery technologies.


Qualifications
Qualifications
● Education: Diploma or degree in Information Systems, Computer Science, or a related
field (equivalent experience considered).
● Experience: Minimum 4–5 years of technical support experience, including previous
phone-based support.
● Certifications: Microsoft, Network+, Security+, or CCNA preferred.
● Core Competencies: Strong analytical skills, ability to simplify complex processes, and
excellent customer service capabilities under pressure.


Summary
What’s In It For You?
● Work-Life Balance: Hybrid work schedule, generous vacation, personal leave, and
"birthday leave."
● Financial Growth: Company share ownership program and retirement savings plan with
employer matching.
● Professional Development: Tuition assistance and paid time off for exam preparation.
● Community & Wellness: Paid volunteer days, charitable matching, wellness programs,
and access to diverse counseling and parent-support resources.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.