Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • London, ON, CA
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
At BOS Innovations, we are driven by a clear purpose: to deliver exceptional industrial automation solutions that solve real manufacturing challenges and enable our customers to compete at the high... Show more
Southwestern Ontario is currently looking for a Project Manager to join our hard working team.The ideal candidate will have the desire, work ethic and experience to manage high profile infrastructu... Show more
At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment.The work we do makes a difference in communities and for the people who ... Show more
Jones Healthcare Group – Where Innovation Meets Purpose!.The Project Manager plays a critical role in ensuring the successful delivery of IT and business initiatives by applying disciplined project... Show more
Eramosa Engineering, A CIMA+ Owned Company, is a progressive and growing company specializing in the delivery of critical infrastructure in our communities.Our team has a focus in municipal water /... Show more
We are seeking talented and energetic individuals to join our growing team!.Greatness takes continuous evolution.That\'s why we\'re bringing together relentless problem solvers, proven processes, a... Show more
Shape the future of software development as a Technical Product Manager at CloudGeometry.Focus on implementing AI-powered SDLC workflows while collaborating with diverse teams and utilizing advance... Show more
We're hiring a 3D/XR Product Manager to help drive the development and scaling of our software products and immersive learning solutions used across a wide range of industries.This is a hands-on ma... Show more
The Engineering Manager will lead a team of engineers to build resilient edge infrastructure. Show more
Temporary Associate Product Program Manager (18 months).The Temporary Associate Product Program Manager is an integral member of the Product Management team responsible for maintaining operational ... Show more
Join our Winning Carfax Technology Team as a Project Manager.Carfax Technology organization.You’ll work hand in hand with a large team of project managers and analysts, a driven set of technologist... Show more
Take charge of technology project management with Canada Life, focusing on key digital initiatives that enhance business outcomes.This position balances high-level strategy with detailed project ex... Show more
We’re seeking a skilled Technology Project Manager to lead small/medium‑scale digital initiatives that deliver meaningful business and technology outcomes.This role is responsible for planning and ... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Data Entry experience needed.Data Entry Clerk Work From ... Show more
Manage technical programs, coordinate engineering teams, and streamline processes for building customer products. Show more
CloudGeometry is building AI-MSL (AI Managed Software Lifecycle) — a next-generation platform and managed service where software systems are developed, maintained, and evolved through AI-powered li... Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
The Product Incubation Manager drives new software product ideas through the company’s incubation track, from early ideation to MVP realization.The role focuses on accelerating innovation by struct... Show more
