Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Montreal, QC, CA
Gen II is a leading fund administration provider focused entirely on serving private capital asset managers and investors with a best-in-class combination of people, process, and technology.Gen II ... Show more
Job SummaryJob Title: Technical Project Manager | Industry: Technology | Aviation | Headquarters: Ottawa, Ontario | Job Type: Full-time (Hybrid) | Job Level: Technical Level 3 | Salary Band: $97,23... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
This role is a CONTRACT & REMOTE from anywhere in Canada ***.Senior PMO Manager – Product Delivery(SaaS/Remote/Contract).NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, emplo... Show more
A technology consulting firm is seeking a Senior Technical Product Manager to lead product execution for a cloud-based utility data platform.This role involves product ownership, technical governan... Show more
Empire life is looking to hire a Project Manager to join our Project Management Office team!.The Project Manager is responsible for proactively managing the initiation, planning, analysis, design, ... Show more
Founded in 2024 our client is a seed-stage startup with a pioneering approach to wildfire prevention, leveraging novel, predictive models to prevent catastrophic wildfires ignited by lightning over... Show more
The business landscape is changing fast.From Day One is a media outlet and conference series that helps companies navigate all that change in ways that put people first.Since our beginning in 2018,... Show more
About the job Project Manager (Remote within Canada).Arsenault specializes in the implementation of incentive compensation management, territory management, quota planning, and sales forecasting so... Show more
Project Manager – Technology Projects.Be among the first 25 applicants.Project Manager – Technology Projects.Get AI-powered advice on this job and more exclusive features.Manage projects from desig... Show more
Credo is engineering the future of high-speed connectivity for the AI-driven world.With a deeply rooted legacy of innovation and a passion for solving the most complex networking challenges, we del... Show more
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Stiris Research is an entrepreneurial Clinical Trial Management Company providing Phase I through IIIB full-service support to Biotechnology and Biopharmaceutical companies.We make a difference by ... Show more
Job Title: Clinical Project Manager.Department: Pharma Patient Support.Length of contract: 1-year contract.The CPM is responsible for the planning, implementation, management, and oversight of all ... Show more
Oversee client engagements and project execution in technical environments as a Project Manager.Manage risks, timelines, and deliverables while maintaining strong client relationships.In this role,... Show more
A technology solutions provider is seeking a Technical Project Manager in Montreal, Canada.The ideal candidate will have over 10 years managing large-scale IT projects, including hands-on datacente... Show more
Serve as primary Hexagon representative to customer partners.Effectively manage projects to deliver on time, on cost and according to client quality expectations.Develop project plans, including sc... Show more
Senior Technical Project Manager.Data & Analytics, Finance transformation, Oracle ERP Cloud Fusion, and AI-enabled SDLC improvements.This role operates in a financial services environment and requi... Show more
A global software company is seeking an experienced account manager to oversee the Canada territory.This remote role involves managing relationships with data center operators and closing new busin... Show more
At Skyline Group, we are a dynamic and rapidly growing organization, looking for talented individuals to join our team and drive our continued success.To become North America’s trusted choice for s... Show more
