National Maintenance Manager

National Maintenance Manager

1 York | Toronto, ON

Who We Are: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BGO has offices in 28 cities across twelve countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BGO is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

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BGO promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

The Opportunity:

Reporting to the Senior Director, Technical Services & Project Management, the National Maintenance Manager is responsible for supporting the operations team and overseeing the physical integrity of the portfolio’s mechanical systems. This position will be responsible for supporting the teams on preventive, corrective, and emergency maintenance of the portfolio, with a goal to creating a high-level experience of customer service to the residents. The incumbent will be a strong leader who consistently delivers and exceeds service standards.

Hybrid: 4 days in office, travel involved

What You Will Do:

Maintenance

• Work with operational teams to review all maintenance systems to ensure they are performing in the best capacity.
• Review and/or create preventive, routine and emergency maintenance schedules for site teams and contractors ensuring accurate records are maintained.
• Anticipate and recommend solutions for all potential issues or delays.
• Assist in the troubleshooting of maintenance concerns and complaints.
• Review and evaluate major repairs and maintenance requests for the mechanical systems to ensure they meet fiduciary and budget requirements.
• Ensure that maintenance projects meet quality standards and are within provided timelines and schedules.
• Periodically perform suite and property inspections, documenting all findings and providing direction to maintenance.
• Other related duties as required.

Contract Management

• Responsible for the organization of tendering, analyzing, awarding and maintaining competitive contracts such as HVAC, Snow Removal, Landscaping

Sustainability

• Embrace and proactively support BGO’s culture of environmental responsibility and corporate and social responsibility.
• Lead efforts to demonstrate the organization’s commitment to sustainability.
• Review energy consumption trends regularly, investigating any anomalies with appropriate team members
• Lead BGO Residential’s understanding and completion of the Benchmarking program as well as support the team on: Cambio input and subsequent energy & waste reporting

Customer Service

• Maintain an overall focus on enhancing the customer experience by expecting and providing high standards and excellence.
• Promote a strong customer service culture among staff
• Demonstrate and maintain professional relationships with internal team members, direct reports, leadership and vendors
• Lead and support efforts to ensure resident satisfaction and service delivery through professional, prompt service, ongoing communication and follow up with team members

General

• Assist teams to ensure compliance with all legislation, including, but not limited to, the Residential Tenancies Act, Employment Standards Act, Fire Code, RentSafe TO Program, and Ontario’s Occupational Health and Safety Act, in addition to all other provincial legislation.
• Mentor, teach and inspire team members by establishing expectations, actively communicating and proactive one-on-one interaction.

Who You Are:

• Education - High school diploma supplemented with post-secondary courses. WHMIS and First Aid Training an asset.
• Experience - 10 years’ experience in all areas of building operations, including mechanical, fire and life safety, electrical and HVAC systems. General building construction knowledge and experience. Able to read and review construction drawings.
• Relationship Skills - Ability to communicate effectively and professionally, both oral and written in English, superior ability to develop and sustain cooperating working relationships with staff, contractors, the public and especially tenants.
• Organizational/Multi-Task Skills - Ability to allocate one’s time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands and competing priorities, adapt to new ideas and constant changes. Willing to be and available for after-hours callouts in emergency or unavoidable situations.
• Computer Skills - Good knowledge of Word, Excel, Outlook.
• Police Clearance – A criminal verification check is required for employment

The Expected Base Pay Range: $115,000 - $125,000 per year. The Base Pay range is for the primary location for which the job is posted. BGO values the contribution of our employees and our compensation structure may vary based on the geographical location of successful candidates, as well as their experience, skills or qualifications. In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.